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Used to be great, going downhill fast since research and manufacturing are being closed down

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Service Engineer
Former Employee - Customer Service Engineer

I worked at Xerox

Pros

There are some really good people who still want to excel in spite of the obstacles constructed by upper management.

Cons

Customer satisfaction is said to be a priority but many parts for repair aren't available and consumables are always in short supply. Many reps spend more time "managing" their performance numbers than taking care of the customers so they could earn the numbers honestly.

Doesn't Recommend
Disapproves of CEO

Other Reviews for Xerox

  1.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Pros

    A great place to work. They offer professional training for new sales, good commission scheme, good incentive, good compensation and benefit

    Cons

    It is sometime too result oriented, a lot of change from time to time, very dynamic culture

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    trying to make it through the day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Field Technician
    Current Employee - Field Technician

    I have been working at Xerox

    Pros

    great co-workers, great first-line manager, great work-life balance, excellent training, continuous striving for excellence, continuous striving to be competitive in a competitive marketplace, excellent products, cutting edge technologies

    Cons

    constant cuts to benefits, constant layoffs, ever-increasing micromanagement, senior management does not tell the truth, massive outsourcing, outsourced systems do not work and no one is willing to fix them

    Advice to ManagementAdvice

    You already know what needs to be done. Great employees are being laid off and other talented employees who see the writing on the wall are leaving.

    Doesn't Recommend
    Disapproves of CEO
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