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There are newer employer reviews for Xerox

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Used to be great, going downhill fast since research and manufacturing are being closed down

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Engineer
Former Employee - Customer Service Engineer

I worked at Xerox

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

There are some really good people who still want to excel in spite of the obstacles constructed by upper management.

Cons

Customer satisfaction is said to be a priority but many parts for repair aren't available and consumables are always in short supply. Many reps spend more time "managing" their performance numbers than taking care of the customers so they could earn the numbers honestly.

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  1. Xerox used to be on the top but as economy keeps being a factor it has more valleys then peaks

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Representative
    Former Employee - Customer Account Representative

    I worked at Xerox

    No opinion of CEO
    No opinion of CEO

    Pros

    Elearning has a lot of classes
     healthcare benefits competitive
    diverse employees

    Cons

    not alot of new contracts
    communication with employees not consistant
    no promotions or ways to work up the tree

    Advice to Management

    fight for your employee if you believe in them, Let a manager who worked with a employee have solid a voice.

  2. Helpful (1)

    Xerox is moving to solution direction, cutting R&D in a rapid pace.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Recommends
    Disapproves of CEO
    Recommends
    Disapproves of CEO

    Pros

    There are so many talented professionals in the company, and R&D was world class.

    Cons

    It is moving away from it's high tech core business, but moving into service direction after acquied ACS.

    Advice to Management

    Invest in it's core business, cutting R&D is cutting Xerox's core business.

There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

See Most Recent

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