Xerox

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2 people found this helpful  

Still here and its gotten worse

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Client Associate  in  Denver, CO
Current Employee - Client Associate in Denver, CO

Pros

Work/life balance is great.
Great printing products and services.
Co-workers are good people to work with, despite the negative impact of declining morale.

Cons

-I reviewed almost 3 years ago, and little has changed. I believe things have gotten worse and can be summed up in 2 words - PAY CUTS. That's right, pay cuts, while Ms. Burns steadily rakes in the dough, sitting haughtily at State of Addresses with the President of the United States. Involuntary leaves and stack ranking is ridiculous as well. At the slow rate that employees are being developed, if at all, pay cuts, IRIFs, using contract workers and increased workloads, there will be no one left except sales people and managers. It baffles me that selling boxes is more valuable to this company than selling services. Services is what convinces customers to buy the products. Management has no (or bad?) direction and business direction is never clear. How can you build if you don't give any direction? The company is all screwed up, looking good on paper but losing customers and product satisfaction at an exponential rate.

-Many associates have never met their managers face to face.

-Performance evaluations are non-existent.

-Benefits are increasingly becoming terrible. Employees are being juiced for blood like turnips, until dried up and then discarded, but never replaced.U

-Upper level management is too concerned with saving and increasing revenue at the expense of keeping good employees. They don't seem to realize that the less people they have to manage, they too will be out of a job!

Advice to ManagementAdvice

Get rid of Ursula Burns! Look for every opportunity to sell services, not just boxes. Other companies are beating us to the punch because Xerox is only concerned with clicks and impressions. Look for the big fish and long haul in selling the whole enchilada!

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other reviews for Xerox

  1. 1 person found this helpful  

    Well, at least I was warned.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cust Service Representative  in  Salt Lake City, UT
    Former Employee - Cust Service Representative in Salt Lake City, UT

    Pros

    decent pay, lots of hours, as much overtime as you want, pretty cool vending machines.

    Cons

    lots of unhelpful floor support with contradicting information, breaks and lunches that are almost always pushed back 1+ hours, somewhat chaotic management system, lousy training.

    Advice to ManagementAdvice

    Stop pushing back breaks and have management accept escalations sooner. By the time they've asked for a supervisor, they are not going to be happy with any solutions we offer them.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Lack of R&D spending is crippling Manufacturing and technological innovation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer  in  Wilsonville, OR
    Former Employee - Systems Engineer in Wilsonville, OR

    Pros

    Flexible hours;
    Work-life balance very good;
    No lack of work or projects due to layoffs.
    Days go by very fast.
    DfLSS is encouraged for engineers and technicians who want to get to Green Belt Level.
    Black Belt projects are encouraged.
    Good people to work with.
    Managers are typically well seasoned intelligent engineers who have patience and understanding when solving problems.

    Cons

    Tremendous loss of historical and engineering institutional knowledge due layoffs and valued people quitting.

    Corporate Management is cutting R&D at the rate of about of 10% per year. This makes it difficult to get software upgrades for existing engineering instrumentation, new software to increase individual productiveness or cutting edge replacements for scientific and engineering instrumentation.

    Too many lower end managers. Some only manage 3-5 employees.

    Silence from Corporate Xerox about direction of company.

    Problem solving for our valued customers takes much longer to achieve due to lack of resources.

    Bullish on services and Bearish on Technology.

    Raises on salaries nearly non-existent over past five years.

    Advice to ManagementAdvice

    High End Corporate Management needs to come clean about the direction of the company.

    The paradox of CEO Ursala Burns: Burns is the private sector Vice-Chair on the President’s Export Council. The Council’s mandate is to foster a better climate for US products to be easily exported. Yet, Burn's actions as CEO of Xerox is just of opposite of the Export Council. She has offshored US manufacturing and does everything in her power to sell Xerox manufactured imported goods into the US.

    No wonder employees liken Ursula Burns to Montgomery Burn’s (supposed) wife of the Simpsons cartoons.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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