Xerox

  www.xerox.com
  www.xerox.com
There are newer employer reviews for Xerox

3 people found this helpful  

Note to Management: listen to the fronline, not the headlines

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Account Associate in Detroit, MI
Current Employee - Account Associate in Detroit, MI

I have been working at Xerox

Pros

Xerox provides a foundation to start a good career. If you are a self motivation ego centric class “A” person you will go far in the company. If not you will find yourself traversing a landscape of various jobs that will allow you to stay within the company for years with little promise of real challenge or failure. The culture is one of self-preservation and camaraderie in the face of corporate stagnation.

Cons

Xerox is dying from two fronts, one a internal cancer infecting the core of the workforce, the lack of meaningful communication on most levels and the fact that management has put on collective blinders to this fact has rendered knowledge a fractured tool within the ranks. Second is a solid strategy and focus of Xerox’s position in the market. The document company, The copier company, The (fill-in the blank) the company, Xerox is trying to be a jack of all trades and has loss focus on innovation this has lead to a weak amalgamation of services that leave the associates to provide with little corporate backing.

Advice to ManagementAdvice

Center based services would pay big dividends NOW. Having central copy centers in large metropolitan areas would allow you to back-up managed service locations and provide a possible revenue stream. It would also act as a buffer/staging area for associates when accounts close. Cutting overhead would also help as Xerox is more than a little top heavy. The move to a fleeter workforce means that the need for multiple layers of management is obsolete. The Six sigma program is a hoax and the integrated services the machines provide via back-office services need to move to secure cloud based systems that free clients from the need to manage our solutions.

Doesn't Recommend
Disapproves of CEO

1917 Other Employee Reviews for Xerox (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Employee or Stockholder focused? Can't decide.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Engineer in Wilsonville, OR
    Former Employee - Customer Service Engineer in Wilsonville, OR

    I worked at Xerox

    Pros

    Great place to work with opportunities to geographically move within the company structure. Fairly large campuses and diverse areas of employment allow you the ability to look at other types of jobs when and if internal recruitments become available. They keep a great population of new-era competent employees on staff while tollerating a small population of incompetent dinasaurs that barely completed high school who have been there for 30+ years. Those folks will keep the young bucks busy picking up the pieces.

    Middle and lower managment people are really great people to work for especially in the engineering areas. Sales and customer support areas are salt mines with slave driver managers obsessing over numbers and statistics. Really depends on which section you work in will determine how great a manger or director you'll work for. Large diversivied organization!

    Cons

    WIth respect to executive managment, don't expect to be anything other than a number. The Band B Executives can't even remember your name and if it wasn't for your name badge wouldn't even know your a Xerox employee. Their annual employee engagement process isn't embraced very well by middle managment. You will notice that most if not all jobs internally posted at Xerox require you to have advanced college degrees and several years experience already doing the job somewhere else. Never expect to see an entry level position. If you enter the company at the height of your current line of work, go back to school using their college tuition assistance program (great benefit!!) you will have to put in your required tenure (endentured servitude for 2-3 years), then quit your job and go get a lower paying entry level job somewhere else until you acquire the necessary experience, then hope to get a job back within the company.

    Their over obsesion with Lean Six Sigma will eventually have all jobs sub contracted out to sub family wage jobs or will be put out over seas like most of their manufacturing is now. Never think that your job is secure. Even if you get into managment, you need to be sure that you have at least 15 employees under you and be concious of the fact that you bring something to the company nobody else can. If not, your job isn't secure and you shouldn't plan on retiring there. The annual VRIF and IRIFs cause a significant amount of stress and in the last 5 years are almost guranteed like clock work (Voluntary Reduction in (work)Force aka; early buyouts and Involuntary Reduction in (work)Force - aka; Layoffs)

    Not all of this is the fault of the leadership but is more of a reaction to the companys stock falling drastically a number of years ago and the stock holders being up in arms over their return on investments demanding the company cut back, downside and get the cash back up in their pockets.

    Advice to ManagementAdvice

    Each time you do a cutback (VRIF/IRIF) in the name of saving a business that still operates in the black at the end of every quarter you diminish 'loyalty' a little bit more. Eventually, instead of people retiring at Xerox you'll be working your rear off replacing them over and over while they use your company as a stepping stone to another company that does offer loyalty. Instead of being the leader in color business you'll be chasing your competetors wishing you could be like them.

    Recommends
    No opinion of CEO
  2.  

    Middle management doing the best they can against short-term senior management vision.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Project Manager in Rochester, NY
    Former Employee - Project Manager in Rochester, NY

    I worked at Xerox

    Pros

    Your experience will vary depending on where and for whom you work. I had an amazing manager who took to heart the concept of work/life balance. She also skillfully directed me to tasks and projects that broadened and stretched me. Salary was very competitive. Benefits were ok, but they got worse over time. National healthcare would certainly help Xerox as well as other companies with the excessive financial burden of providing healthcare benefits.

    Cons

    Short term senior management vision. Cutting headcount looks good on paper, and in all honesty, the first couple rounds probably did get rid of some of the dead weight. But they've gone way past cutting the fat and are now into muscle and internal organs. It's ultimately an unsustainable strategy, and short-term makes it difficult to plan and execute with so much turmoil.

    Advice to ManagementAdvice

    Use innovative strategies instead of knee-jerk layoffs. The stock price is at its all-time low anyway, why not think outside the box and find some way to creatively use the tremendous amount of domain knowledge that Xerox people have amassed?

    Disapproves of CEO
There are newer employer reviews for Xerox

Work at Xerox? Share Your Experiences

Xerox

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.