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Note to Management: listen to the fronline, not the headlines

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Account Associate  in  Detroit, MI
Current Employee - Account Associate in Detroit, MI

I have been working at Xerox

Pros

Xerox provides a foundation to start a good career. If you are a self motivation ego centric class “A” person you will go far in the company. If not you will find yourself traversing a landscape of various jobs that will allow you to stay within the company for years with little promise of real challenge or failure. The culture is one of self-preservation and camaraderie in the face of corporate stagnation.

Cons

Xerox is dying from two fronts, one a internal cancer infecting the core of the workforce, the lack of meaningful communication on most levels and the fact that management has put on collective blinders to this fact has rendered knowledge a fractured tool within the ranks. Second is a solid strategy and focus of Xerox’s position in the market. The document company, The copier company, The (fill-in the blank) the company, Xerox is trying to be a jack of all trades and has loss focus on innovation this has lead to a weak amalgamation of services that leave the associates to provide with little corporate backing.

Advice to ManagementAdvice

Center based services would pay big dividends NOW. Having central copy centers in large metropolitan areas would allow you to back-up managed service locations and provide a possible revenue stream. It would also act as a buffer/staging area for associates when accounts close. Cutting overhead would also help as Xerox is more than a little top heavy. The move to a fleeter workforce means that the need for multiple layers of management is obsolete. The Six sigma program is a hoax and the integrated services the machines provide via back-office services need to move to secure cloud based systems that free clients from the need to manage our solutions.

Doesn't Recommend
Disapproves of CEO

1750 Other Employee Reviews for Xerox (View Most Recent)

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  1.  

    Keeps getting stronger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Manager  in  Rochester, NY
    Current Employee - IT Manager in Rochester, NY

    I have been working at Xerox

    Pros

    They are committed to an ethical workplace. There are challenging projects to work on. Thet are committed to personnel development. They make good use of Lean Six Sigma. They have a tuition refund program.

    Cons

    They allow workplace bullies to flourish. There is way too much bereaucracy. The left hand doesn't know what the right hand is doing. There are too many layoffs. Outsourcing many jobs overseas. Too much overhead. Management believes they are never wrong. They give across the board cost targets instead of doing their homework and cutting the fat, they end up cutting muscle. Very political work environment.

    Advice to ManagementAdvice

    Stop outsorcing and retain internal knowledge.

    Recommends
    Approves of CEO
  2.  

    Listen to the Customer and the Sales Force

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Executive  in  San Diego, CA
    Current Employee - Sales Executive in San Diego, CA

    I have been working at Xerox

    Pros

    Working with wonderful customers and fellow employees. You can have the ability to make a very good income if you choose to work very hard. A Sales Executive needs to find an inner motivation as many of the offices now require that the employees work from home. That means you do do have near the good water cooler conversations that you had in the past.

    Cons

    This job requires at least 60 plus hours per week to be successful. Younger people need to really pay attention to the retirement benefits as they have been greatly reduced. Do not rely on the promises of Xerox, but, make sure that you have your own additional plans that will take care of you in retirement.

    Advice to ManagementAdvice

    Increase listening to the voice of the customer and to the Sales Force. The paperwork process takes entirely too much time and causes customer and employee dissatisfaction.

    Recommends
    Disapproves of CEO
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