There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

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Project based customer service position

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
Former Employee - Project Based Employee Benefits Specialist in Tempe, AZ
Former Employee - Project Based Employee Benefits Specialist in Tempe, AZ

I worked at Xerox full-time (Less than a year)

Recommends
Negative Outlook
Approves of CEO
Recommends
Negative Outlook
Approves of CEO

Pros

Good training, management, working conditions and pay. Xerox Services (formerly Affiliated Computer Services, a 2010 Xerox acquisition) provides business process outsourcing services to major companies. This position was based in Tempe, AZ and provided customer service during the employee benefits open enrollment period of a major U.S. retailer.

Cons

No promises were made of anything but project employment. This project was very short lived (6-7 weeks) and did not lead to an offer of ongoing employment. Xerox Services is currently reducing its workforce (probably worldwide) to improve its operating margin.

Advice to Management

Written e-mail & video communications to employees from CEO Ursula Burns were very clear and heartfelt. Based on very limited exposure, I would rate her highly as an executive.

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  1. Great Place to work

    • Senior Management
    Current Contractor - Customer Care Representative in Chesapeake, VA
    Current Contractor - Customer Care Representative in Chesapeake, VA

    I have been working at Xerox as a contractor (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Xerox provides a wonderful environment for it's employees to work. They offer competitive pay and friendly employees. The training centers create a great environment for learning, with top notch tools and resources to complete the job.

    Cons

    Some of the downfalls are the occational system issues and communication separation between employees and management. The biggest con is the project based environment and the manner in which they dismiss temporary employees.

    Advice to Management

    Please communicate to employees better.

  2. Helpful (2)

    Coworkers on my team were fun to be around and very helpful at times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Federal Way, WA
    Current Employee - Customer Service Representative in Federal Way, WA

    I have been working at Xerox full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Watching the supervisors act like idiots whenever a team made their call commit for the week.

    Cons

    Surveys that affected your pay if you got a low score no matter what you did for the customer. 3 failed surveys in one month and you were fired

    Advice to Management

    Get rid of the surveys.. That's one of the reasons there is such a high turnover.

There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

See Most Recent

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