There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

See Most Recent

Project based customer service position

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
Former Employee - Project Based Employee Benefits Specialist in Tempe, AZ
Former Employee - Project Based Employee Benefits Specialist in Tempe, AZ
Recommends
Negative Outlook
Approves of CEO

I worked at Xerox full-time (Less than a year)

Pros

Good training, management, working conditions and pay. Xerox Services (formerly Affiliated Computer Services, a 2010 Xerox acquisition) provides business process outsourcing services to major companies. This position was based in Tempe, AZ and provided customer service during the employee benefits open enrollment period of a major U.S. retailer.

Cons

No promises were made of anything but project employment. This project was very short lived (6-7 weeks) and did not lead to an offer of ongoing employment. Xerox Services is currently reducing its workforce (probably worldwide) to improve its operating margin.

Advice to Management

Written e-mail & video communications to employees from CEO Ursula Burns were very clear and heartfelt. Based on very limited exposure, I would rate her highly as an executive.

Other Employee Reviews for Xerox

  1. Overall it was a pretty pleasant experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Colorado Springs, CO
    Current Employee - Call Center Agent in Colorado Springs, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Xerox full-time (Less than a year)

    Pros

    *Paid Training *Great benifits after 90 days *Nice People to work with

    Cons

    * when you first enter the building the security lady is very very rude and smart allik no matter how nice you treat her

    Advice to Management

    * Make sure that your recruters know all the steps in the application and hiring process. and know answers to problems that arise.


  2. Senior Customer Service Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Engineer in San Diego, CA
    Current Employee - Customer Service Engineer in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Xerox full-time (More than 10 years)

    Pros

    Very professional company. Fights to keep their business.

    Cons

    Very demanding and high pressure.

    Advice to Management

    Recoginze your first line people more with non-soft recognition (show me the money!)


There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

See Most Recent

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