There are newer employer reviews for Xerox

A lifetime of learning

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Financial Systems Analyst in Rochester, NY
Former Employee - Financial Systems Analyst in Rochester, NY

I worked at Xerox full-time (more than 10 years)

Pros

Great company benefits...great employers...great salary.. This company offered everything to it's employees, and gave them great benefits many companies do not. When it came to personal family tragedy or hardships, they went the extra mile for their people to help them in everyway possible. I have never worked for anyone better to this day.

Cons

Not so good employee equipment repar service...took forever to get laptops fixed

Advice to ManagementAdvice

Better equipment upgrade and care for employee hardware and software. It would be better for overall performance for employess if laptops could be repaired within 24 hrs. The down time for the employee as well as the employer would be less of a spare were to be utilized by the employee in their department .

Recommends
Positive Outlook
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  1. 2 people found this helpful

    Coworkers on my team were fun to be around and very helpful at times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Federal Way, WA
    Current Employee - Customer Service Representative in Federal Way, WA

    I have been working at Xerox full-time (less than a year)

    Pros

    Watching the supervisors act like idiots whenever a team made their call commit for the week.

    Cons

    Surveys that affected your pay if you got a low score no matter what you did for the customer. 3 failed surveys in one month and you were fired

    Advice to ManagementAdvice

    Get rid of the surveys.. That's one of the reasons there is such a high turnover.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Senior Customer Service Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Engineer in San Diego, CA
    Current Employee - Customer Service Engineer in San Diego, CA

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Very professional company. Fights to keep their business.

    Cons

    Very demanding and high pressure.

    Advice to ManagementAdvice

    Recoginze your first line people more with non-soft recognition (show me the money!)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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