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Helpful (2)

Lack of competent management

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Care Representative in Orlando, FL
Current Employee - Customer Care Representative in Orlando, FL

I have been working at Xerox full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Martin Luther Kings Birthday Off, Call Center Reps are enjoyable to work with. Some management is OK but the majority, I wouldn't pay a penny for.

Cons

No pay raise in 4 years, incompetent management, clicks, no back bone in management, no support for the Call Center Reps, no positive feedback, discrimination.

Advice to Management

Get rid of the clicks and act like mature responsible adults. Support your teams not with just words but with actions. Get rid of existing management....No BACK Bone

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  1. Poor work/life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Manager in New York, NY
    Former Employee - Client Manager in New York, NY

    I worked at Xerox full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Can work from home, generally nice coworkers, opportunities to travel.

    Cons

    Poor compensation. The CEO and upper management constantly sacrifice customer and employee satisfaction to meet quarterly goals. The CEO has never worked for another company in her entire life and it shows. Poor work/life balance, and lousy offices.


  2. Helpful (1)

    Xerox

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SSE
    Current Employee - SSE

    I have been working at Xerox full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    When I first went to work here there were a ton of pros. Now it is hard to find any other than having a job.

    Cons

    The pay and benefits are not good at all. In sales in particular some month it is like being paid minimum wage. The benefits are awful and no raises since 05.

    Advice to Management

    It seems there are so many managers and not enough feet on the street. Management does what they are told and just pushed it down the the field. No one really seems to care about the existing customers only the direct sales reps go to bat for customers.... Company has lost its way.


There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

See Most Recent

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