Xerox

  www.xerox.com
  www.xerox.com
There are newer employer reviews for Xerox

1 person found this helpful  

A technology and service company that possesses outdated technology and displays horrendous customer service

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Director in Rosemont, IL
Former Employee - Director in Rosemont, IL

I worked at Xerox full-time (more than 5 years)

Pros

Paycheck and immediate team members were the primary motivators for my continuing to come to work on a daily basis.

Cons

Outdated technology and archaic business processes. Stifling command and control management style. Extremely limited career development opportunities. Constant cost-cutting measures through downsizing. Essentially no performance based salary increases in 4+ years.

Advice to ManagementAdvice

Re-embrace the innovation culture and values that made Xerox a renowned company in the 60s and 70s. There are a host of great companies and great leaders that Xerox senior management should try to emulate, particularly in the areas of customer service and technological innovation and leadership.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

1965 Other Employee Reviews for Xerox (View Most Recent)

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  1.  

    Senior financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst in Waite Park, MN
    Current Employee - Senior Financial Analyst in Waite Park, MN

    I have been working at Xerox full-time (more than 3 years)

    Pros

    Wide career choices are available

    Cons

    There is No work life balance

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Project based customer service position

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Based Employee Benefits Specialist in Tempe, AZ
    Former Employee - Project Based Employee Benefits Specialist in Tempe, AZ

    I worked at Xerox full-time (less than an year)

    Pros

    Good training, management, working conditions and pay. Xerox Services (formerly Affiliated Computer Services, a 2010 Xerox acquisition) provides business process outsourcing services to major companies. This position was based in Tempe, AZ and provided customer service during the employee benefits open enrollment period of a major U.S. retailer.

    Cons

    No promises were made of anything but project employment. This project was very short lived (6-7 weeks) and did not lead to an offer of ongoing employment. Xerox Services is currently reducing its workforce (probably worldwide) to improve its operating margin.

    Advice to ManagementAdvice

    Written e-mail & video communications to employees from CEO Ursula Burns were very clear and heartfelt. Based on very limited exposure, I would rate her highly as an executive.

    Recommends
    Negative Outlook
    Approves of CEO
There are newer employer reviews for Xerox

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