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ACS Merger has made this a less effective company

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Director
Former Employee - Director

I worked at Xerox full-time (More than a year)

Doesn't Recommend
Negative Outlook
Approves of CEO
Doesn't Recommend
Negative Outlook
Approves of CEO

Pros

Interested to innovate, excellent customers, strong brand and market presence. Focused to do things very inexpensively

Cons

Leadership is predominantly from the 2009 acquisition of ACS (Affiliated Computer Services). Goal of reducing costs takes only spreadsheet view ... no consideration of client impacts -- until it is too late.

Advice to Management

Continue to re-invent the brand, communicate to the Street that your primary business (outsourcing) has limits for margin growth. Focus on satisfying clients in the LONG term (vs. quick hits to "keep business") and hire leaders who know how to mange PEOPLE vs. THINGs.

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  1. Helpful (2)

    Lack of competent management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Orlando, FL
    Current Employee - Customer Care Representative in Orlando, FL

    I have been working at Xerox full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Martin Luther Kings Birthday Off, Call Center Reps are enjoyable to work with. Some management is OK but the majority, I wouldn't pay a penny for.

    Cons

    No pay raise in 4 years, incompetent management, clicks, no back bone in management, no support for the Call Center Reps, no positive feedback, discrimination.

    Advice to Management

    Get rid of the clicks and act like mature responsible adults. Support your teams not with just words but with actions. Get rid of existing management....No BACK Bone


  2. Site Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Site Coordinator in Robinsonville, MS
    Current Employee - Site Coordinator in Robinsonville, MS

    I have been working at Xerox full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Education benifits discounts from venders in partnership.

    Cons

    Not competitive with salaries and relocation expenses.

    Advice to Management

    Develop your people, coach and mentor more.


There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

See Most Recent

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