1706 Employee Reviews (View Most Recent)

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customer service

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Xerox

Pros

you get to help people with their problems

Cons

the pay is between 9 and 13.88 dependant on how well you wow the customers and how many calls you receive in a day

Doesn't Recommend
Neutral Outlook

Other Reviews for Xerox

  1.  

    As a service company you don't know if or when the contract will be over.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Pros

    Great working environment.
    Excellent work-life balance.

    Cons

    Uncertain professional future.
    Many are sorely underpaid for what they do.

    Advice to ManagementAdvice

    Management may be gone as well, so advice may be useless

    Recommends
    Negative Outlook
  2.  

    Great training, decent floor support; poor client. High turnover rate.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative  in  El Paso, TX
    Former Employee - Technical Support Representative in El Paso, TX

    I worked at Xerox full-time for less than a year

    Pros

    Company atmosphere on behalf of xerox was positive. Training was well done; trainers were very supportive and kept employees well informed. Tech Support Reps are open and willing to help you as well. Floor walkers were integral.

    Cons

    Sprint was not forthcoming about towers down to customers; created some difficult calls. Some supervisors are unwilling to do their job and have foul language, but the floorwalkers are great replacements.

    Recommends
    No opinion of CEO
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