Xerox

www.xerox.com
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3 people found this helpful  

Technical Analyst

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Technical Analyst - Productions
Current Employee - Technical Analyst - Productions

I have been working at Xerox full-time (more than 3 years)

Pros

Friendly atmosphere, most people are willing to help if you need it. Almost always able to work OT if you want to pick up extra hours, and you never need to rush to get in on time.

Cons

Too many people who are bad at what they, strong performers are expected to work late and pick up slack, there is always some type of 'freak out'. Company operates 24/7, you will be working nights and holidays no matter what your position is. Pay is terrible unless you milk the OT system

Advice to ManagementAdvice

Let weak people go and compensate your stronger people with better pay

Doesn't Recommend
Negative Outlook
Approves of CEO

2149 Other Employee Reviews for Xerox (View Most Recent)

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  1. 2 people found this helpful  

    Was doing everything that was requested ahead of due dates.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in West Sacramento, CA
    Former Employee - Senior Software Engineer in West Sacramento, CA

    I worked at Xerox full-time (less than a year)

    Pros

    Work was a challenge but very doable.

    Cons

    Layoff without warning. We were walked out the day of notification.

    Advice to ManagementAdvice

    Know what your employees are doing. Listen to your project managers.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Decent for gaining experience, terrible for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Specialist in Tigard, OR
    Former Employee - Technical Support Specialist in Tigard, OR

    I worked at Xerox full-time (more than a year)

    Pros

    Great coworkers.

    The experience you learn here can help you find employment elsewhere.

    The supervisors and floor-walkers are friendly and very helpful.

    Cons

    For starters, the pay is a slap in the face.

    My position started out at $9 an hour with the chance of incentive pay (which hypothetically could net you upwards of $14 an hour). Here's the problem: The system is designed to fail.

    The incentive pay is based primarily on customer satisfaction reviews. For those who have called into call centers before, that means the surveys you receive but ignore 90% of the time. A Very Satisfied or Somewhat Satisfied survey counts for 100%. Anything else, including neutral, counts for 0%. In order to begin earning incentive pay, you must have at least an 88% average on your surveys. What this means is that if you start out with one 0% survey, you must receive 8 100% surveys to reach 88%.

    On the surface, this does not seem difficult. However, once you understand that people do not always take these surveys seriously or understand what they're supposed to be reviewing, you'll soon find your way back to making the $9 minimum. Say you set a customer up with an appointment at a store for repair. Should they have an unpleasant experience in the store and leave you with a negative survey, you're stuck with it and cannot dispute it (unless the review mentions you, by name, as being pleasant). Further, if you receive a survey which is obviously a joke, you cannot dispute it.

    With all of this talk about incentives, it's ironic that there is no incentive whatsoever to consider a career with Xerox. Yearly raises? Don't count on it. Xerox positions this as being an equality consideration: in other words, those who have worked there for years do not deserve to be making more money than a new employee who is working harder and better. In principle, this sounds great. Then you come across those who have been working there for years and are still stuck with making $9 for long stretches of the year. Would you stay?

    Within a few months of starting the job, I no longer saw half of the people who were in my training class. While some had been fired, most had found other jobs. In terms of call-center gigs, Xerox scrapes the bottom of the barrel. There was not a week that I worked there (for a whole year) that I did not overhear people talking about how they were waiting to hear if they received another job. This is not a healthy work environment.

    The constant rush of people leaving Xerox opens the way for sloppiness. This opens up the necessity to "promote" those who are not yet ready. But this is not a promotion that is beneficial. You essentially get pushed up to a senior advisor position that starts at $10 an hour with more responsibility. You also take fewer calls and thus have less of a chance at making money. When I worked at Xerox, the entry levels were on average making more than the senior advisors. Because of this, numerous people refused the "promotion." This is not a healthy work environment.

    When the realities of the job set in, after the first month or so, you will notice a definite slip in morale. No one is afraid to speak of other jobs they are pursuing, because literally half of the people who work there are actively pursuing a job elsewhere. You'll see fresh faces every week. What that entails is that, rather than pursuing policies which keep experienced workers on staff that can provide the best customer service to customers, Xerox prefers to shuffle new workers in every month that are inexperienced in order to cut costs. This is not a healthy work environment.

    That pretty much sums up working at Xerox. At least for my position. From what I could tell, the supervisors, trainers, and quality review employees aren't fairing much better.

    As for other, less, serious gripes: A workplace that employes hundreds of people should invest in a breakroom that contains more than 3 fridges. Unexpectedly, every morning I had to shuffle between all three to find a place to put my lunch (contained in a small tupperware container). Signs on each fridge advertised the days they were cleaned. These magical signs did nothing. The fridges always stank and were crowded with disgusting, rotting, food. The workers are as much to blame as the janitorial staff for this, but still, put your foot down.

    Advice to ManagementAdvice

    It's obvious you don't care about the staff and certainly do not care about keeping them as employees. Pay a living wage (as many other local callcenters like Comcast do) and provide better incentives. Your call center is a laughing stock.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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