There are newer employer reviews for Xerox

2 people found this helpful  

Money is okay, but the job is mindless and boring

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Sandy, UT
Current Employee - Customer Service Representative in Sandy, UT

I have been working at Xerox full-time (less than an year)

Pros

Hourly wage is higher than minimum, you get to sit, you don't have to wear a goofy uniform, flexible work schedule.

Cons

In Utah, breaks aren't required by state law so they are allowed to deny break time. I was pregnant the entire time I was working here, and sometimes I NEEDED a break. But if we were in queue, forget about it. I'd have to lie and say I was going to the bathroom just to get a break!

When I came back from leave (unpaid), I was pumping breastmilk for my baby. FMLA mandates that nursing mothers must be allowed any and all time they need to pump for their baby. They don't have to pay me for this break time, but they are required to give it. However, I was regularly DENIED these breaks because our queue was too high. Our queue was too high because they refused to let us hire more people to help with the wait times.

Also, I was hired through a temp service. I was told this position was temp-to-hire, however, the project lost money due to poor management and planning so we actually had to lay people off. So now there's definitely no way I'll be hired full-time with benefits.

The absolute worst part of this job is that the management and training is awful. They do not relay any information to us, but expect us to relay the correct information to customers. I can't tell you how many times I've had to make something up while on the phone with a customer because the boss failed to tell us the answer.

Advice to ManagementAdvice

Spend more than 2 days on training. Half of us have NO IDEA what we're talking about when you put us on the phone, which makes the customers irate when they find out they were misinformed, which then makes the queue/call time/sup calls go through the roof.

Doesn't Recommend
Negative Outlook
No opinion of CEO

1832 Other Employee Reviews for Xerox (View Most Recent)

Sort: Rating Date
  1.  

    Innovation and People

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    Great innovator and constant strives to improve

    Cons

    But at a cost by answering to shareholders not clients

    Advice to ManagementAdvice

    People make the difference

  2.  

    Overall OK for now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time (less than an year)

    Pros

    Great team, managers
    Work-Life balance is good so far
    Work is promising and learning opportunities are plenty

    Cons

    Totally at the mercy of the CEO
    Frequent layoffs, which leaves the feeling - whose next?
    No pay rise

    Advice to ManagementAdvice

    - Appreciate your hardworking employees, they have been working for you for more than 10 years, dont just throw them away. Give them reasons to stay. If you dont, they will ultimately leave for better opportunities.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Xerox

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