Xerox

www.xerox.com
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2 people found this helpful  

Money is okay, but the job is mindless and boring

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Sandy, UT
Current Employee - Customer Service Representative in Sandy, UT

I have been working at Xerox full-time (less than a year)

Pros

Hourly wage is higher than minimum, you get to sit, you don't have to wear a goofy uniform, flexible work schedule.

Cons

In Utah, breaks aren't required by state law so they are allowed to deny break time. I was pregnant the entire time I was working here, and sometimes I NEEDED a break. But if we were in queue, forget about it. I'd have to lie and say I was going to the bathroom just to get a break!

When I came back from leave (unpaid), I was pumping breastmilk for my baby. FMLA mandates that nursing mothers must be allowed any and all time they need to pump for their baby. They don't have to pay me for this break time, but they are required to give it. However, I was regularly DENIED these breaks because our queue was too high. Our queue was too high because they refused to let us hire more people to help with the wait times.

Also, I was hired through a temp service. I was told this position was temp-to-hire, however, the project lost money due to poor management and planning so we actually had to lay people off. So now there's definitely no way I'll be hired full-time with benefits.

The absolute worst part of this job is that the management and training is awful. They do not relay any information to us, but expect us to relay the correct information to customers. I can't tell you how many times I've had to make something up while on the phone with a customer because the boss failed to tell us the answer.

Advice to ManagementAdvice

Spend more than 2 days on training. Half of us have NO IDEA what we're talking about when you put us on the phone, which makes the customers irate when they find out they were misinformed, which then makes the queue/call time/sup calls go through the roof.

Doesn't Recommend
Negative Outlook
No opinion of CEO

2152 Other Employee Reviews for Xerox (View Most Recent)

Sort: Rating Date
  1.  

    Busniess Servicea LL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Management in Los Angeles, CA
    Former Employee - Information Management in Los Angeles, CA

    I worked at Xerox full-time (more than 5 years)

    Pros

    Good place to work and have fun with coworker

    Cons

    No advancement no salary rise due the fact you are fix cost assign to a contract

    Advice to ManagementAdvice

    When awarded a contract allow for cost of living for ALL who are assign to the contract

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Innovation and People

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    Great innovator and constant strives to improve

    Cons

    But at a cost by answering to shareholders not clients

    Advice to ManagementAdvice

    People make the difference

There are newer employer reviews for Xerox

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