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There are newer employer reviews for Xerox

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Mixed messages

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Director in Salt Lake City, UT
Former Employee - Director in Salt Lake City, UT

I worked at Xerox full-time (More than 8 years)

Recommends
Negative Outlook
Recommends
Negative Outlook

Pros

Incredible people to work with

Cons

Incredible employees that are often undervalued; a good amount of long time leader leaving the company due to lack of strategic direction and growth. They just keep doing the same thing and expecting different results.

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  1. Company looking to find itself, wanting to get away from products and concentrate on services.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Pleasanton, CA
    Former Employee - Account Manager in Pleasanton, CA

    I worked at Xerox full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Everyone I worked with was terrific.

    Cons

    Company is constantly cutting back. Wants to only call on the largest companies (Fortune 1000).


  2. Helpful (1)

    Terrible management killed this company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computer Programmer/Analyst in Albany, NY
    Former Employee - Computer Programmer/Analyst in Albany, NY

    I worked at Xerox full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get experience in your field. You also learn what never to do in terms of management. Take that and leave for a better place.

    Cons

    This used to be a fun place to work, but those are days long past. There is very little planning. Everything is knee-jerk reactions which leads to constant very bad short-term decisions. Trying to come up with a real long term solution for a significant problem is frowned upon. They only want a quick fix that can be placed immediately and lasts until the problem returns the following week in a different manner that is now more difficult to deal with. If you try to point out the consequences of such an action, and suggest a good long term solution...you will be yelled at and pulled off the project. Management is only looking to climb the ladder and has no problem back-stabbing you as much as possible to accomplish this. Lots of empty promises and being thrown under the bus at the drop of a hat. Most of the managers got their jobs through connections and back-stabbing. They are not qualified for their actual jobs and will try to make their employees do their work for them. This leads to high turnover rates. Due to very high turnover rates, no one knows how key systems and products actually work anymore. There is little or no documentation on said systems and products, and you will constantly have to try and figure out how a very obtuse and convoluted system broke this time (all while being continually yelled at by management). There are completely broken systems which have immediate client facing results and require manual fixing after the process completes. Yes, the now very angry client sees how off the results are and usually calls right after they see them, which causes us to drop everything and make the results what they would have been if the system was not always broken. Yet, management does not want to spend the time to actually create a real fix so clients will be happy. There are also always large amounts of layoffs every quarter because the company fell short of financial goals again. Often this was due to understaffed departments missing impossible promised deadlines to client (without any input from the operations side if the deadline was possible) The other scenario is the wrong type of work being requested by the client managers and/or project managers who just copy and paste specifications from what they think is the same type of work from a previous work request. They are often wrong and we end up performing the wrong work. So after the client sees the incorrect work, we much now rush and try to get what the client actually wanted (for free). So the answer is always to just lay off more workers and try to make up the difference in payroll. You see how this spirals out of control pretty quickly. The QA and testing departments are the first to usually feel this. The outcome is non-tested software and/or non-QAed client facing results being released. The infuriates the clients even more when the new software doesn't work or the report is completely wrong.

    Advice to Management

    Resign and let qualified people have your job.


There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

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