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Helpful (2)

Just a number

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Support in Tigard, OR
Former Employee - Technical Support in Tigard, OR

I worked at Xerox full-time (Less than a year)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Health Insurance & 401K plan.

Cons

They do whatever is legally required of them and very little beyond that. They give you goals that are impossible to meet because each goal contradicts the other. All the rules are made to be opaque because they treat everyone so poorly they expect everyone to try and game the system. They fail to understand that if they paid more and treated everyone better, employees wouldn't need to try and work around the rules.

Advice to Management

If they stopped paying so little there wouldn't be so much turnover. If they trained people even more it would make the job even easier. It took me 6 months to finally learn everything that should have been covered or easily found elsewhere. But after 6 months I quit, so they lose employees that actually know what they are doing. Customers wouldn't need to call back so often if the first person they spoke to actually had a clue with proper training.

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  1. Helpful (1)

    Terrible management killed this company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computer Programmer/Analyst in Albany, NY
    Former Employee - Computer Programmer/Analyst in Albany, NY

    I worked at Xerox full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get experience in your field. You also learn what never to do in terms of management. Take that and leave for a better place.

    Cons

    This used to be a fun place to work, but those are days long past. There is very little planning. Everything is knee-jerk reactions which leads to constant very bad short-term decisions. Trying to come up with a real long term solution for a significant problem is frowned upon. They only want a quick fix that can be placed immediately and lasts until the problem returns the following week in a different manner that is now more difficult to deal with. If you try to point out the consequences of such an action, and suggest a good long term solution...you will be yelled at and pulled off the project. Management is only looking to climb the ladder and has no problem back-stabbing you as much as possible to accomplish this. Lots of empty promises and being thrown under the bus at the drop of a hat. Most of the managers got their jobs through connections and back-stabbing. They are not qualified for their actual jobs and will try to make their employees do their work for them. This leads to high turnover rates.

    Due to very high turnover rates, no one knows how key systems and products actually work anymore. There is little or no documentation on said systems and products, and you will constantly have to try and figure out how a very obtuse and convoluted system broke this time (all while being continually yelled at by management). There are completely broken systems which have immediate client facing results and require manual fixing after the process completes. Yes, the now very angry client sees how off the results are and usually calls right after they see them, which causes us to drop everything and make the results what they would have been if the system was not always broken. Yet, management does not want to spend the time to actually create a real fix so clients will be happy.

    There are also always large amounts of layoffs every quarter because the company fell short of financial goals again. Often this was due to understaffed departments missing impossible promised deadlines to client (without any input from the operations side if the deadline was possible) The other scenario is the wrong type of work being requested by the client managers and/or project managers who just copy and paste specifications from what they think is the same type of work from a previous work request. They are often wrong and we end up performing the wrong work. So after the client sees the incorrect work, we much now rush and try to get what the client actually wanted (for free). So the answer is always to just lay off more workers and try to make up the difference in payroll. You see how this spirals out of control pretty quickly. The QA and testing departments are the first to usually feel this. The outcome is non-tested software and/or non-QAed client facing results being released. The infuriates the clients even more when the new software doesn't work or the report is completely wrong.

    Advice to Management

    Resign and let qualified people have your job.


  2. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Frostburg, MD
    Former Employee - Customer Service Representative in Frostburg, MD

    I worked at Xerox full-time (More than 3 years)

    Pros

    Easy to get a job with, they will hire just about anyone. Most people don't stay because the managers don't seen to know what they are doing.

    Cons

    Managers are untrained and it just seems to be a painting place


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