There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

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The customers can be brutal

  • Work/Life Balance
  • Culture & Values
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Care Associate in Anderson, IN
Current Employee - Customer Care Associate in Anderson, IN

I have been working at Xerox full-time

Doesn't Recommend
Approves of CEO
Doesn't Recommend
Approves of CEO

Pros

You can work plenty of overtime

Cons

The pay differs from paycheck to paycheck

Advice to Management

Considerchangeing pay to straight hourly

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  1. Call Center - Ok but hourly wage is low.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Webster, NY
    Former Employee - Call Center Representative in Webster, NY

    I worked at Xerox full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    6 weeks of training to handle customers on the phone. Helped with the basics but felt lost on the computers. Quick promotional opportunities said to be available.

    Cons

    Call center workers deal with a lot of customer dissatisfaction and customer abuse.

    Advice to Management

    Need more computer based training to effectively deal with customers.


  2. Honolulu was awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Honolulu, HI
    Former Employee - Customer Service Representative in Honolulu, HI

    I worked at Xerox full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It was Hawai'i..At the beginning it was great.but then I transferred to Hawai'i and that's when I saw the other side of Xerox

    Cons

    Transferred from Va to Hi. Let my manager know that my supervisor was not training effectively. and got wrote up for insubordination.. Tried to cut pay. and the work processes were out of date...(stone age) Hawaii was beautiful, but THAT office was the worst. I was the only African American. And they reminded me everyday. Took FMLA and never looked back

    Advice to Management

    Listen to your employees


There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

See Most Recent

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