There are newer employer reviews for Xerox

 

The customers can be brutal

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
Current Employee - Customer Care Associate in Anderson, IN
Current Employee - Customer Care Associate in Anderson, IN

I have been working at Xerox full-time

Pros

You can work plenty of overtime

Cons

The pay differs from paycheck to paycheck

Advice to ManagementAdvice

Considerchangeing pay to straight hourly

Doesn't Recommend
Approves of CEO

1846 Other Employee Reviews for Xerox (View Most Recent)

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  1.  

    Call Center - Ok but hourly wage is low.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Webster, NY
    Former Employee - Call Center Representative in Webster, NY

    I worked at Xerox full-time (less than an year)

    Pros

    6 weeks of training to handle customers on the phone. Helped with the basics but felt lost on the computers. Quick promotional opportunities said to be available.

    Cons

    Call center workers deal with a lot of customer dissatisfaction and customer abuse.

    Advice to ManagementAdvice

    Need more computer based training to effectively deal with customers.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Honolulu was awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Honolulu, HI
    Former Employee - Customer Service Representative in Honolulu, HI

    I worked at Xerox full-time (more than an year)

    Pros

    It was Hawai'i..At the beginning it was great.but then I transferred to Hawai'i and that's when I saw the other side of Xerox

    Cons

    Transferred from Va to Hi. Let my manager know that my supervisor was not training effectively. and got wrote up for insubordination.. Tried to cut pay. and the work processes were out of date...(stone age) Hawaii was beautiful, but THAT office was the worst. I was the only African American. And they reminded me everyday. Took FMLA and never looked back

    Advice to ManagementAdvice

    Listen to your employees

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Xerox

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