There are newer employer reviews for XpresSpa

2 people found this helpful  

Horrible place to work ever ever ever in your life

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Guest Service Coordinator in Philadelphia, PA
Former Employee - Guest Service Coordinator in Philadelphia, PA

I worked at XpresSpa full-time (less than an year)

Pros

Met good, honest people
Learned a little about massage

Cons

Turnover in management position is very very fast. I had 3 managers and worked there 6 months.
No bonuses
No health benefits
Very boring workplace
Will refuse to pay you vacation time when you leave (have to make a civil claim for it).
No employee loyalty
Expect you to work like a soldier, stand in front of store, and get people to come in.
Almost impossible sales goal for the GSC's (all GSC's are expected to sell the same amount regardless of store location or size)
Very low commission and no pay raises. (I know a massage therapist with the company 8 years and still only makes a 30% commission. New folks are being hired at 20% at PHL airport THAT'S NOTHING!)
Other massage places know the infamous XpresSpa as a "slavehouse" and to be honest it is!
One of my coworkers had to leave for 2 months from developing a hand problem after being the only massage therapist for the closing shift for about 6 weeks.

Advice to ManagementAdvice

Make XpresSpa a better place to work. It is miserable!

Doesn't Recommend
Neutral Outlook
No opinion of CEO

12 Other Employee Reviews for XpresSpa (View Most Recent)

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  1. 2 people found this helpful  

    worst company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at XpresSpa full-time

    Pros

    cant think of any pros

    Cons

    Corporate doesnt send product when we need it. You go months with out product to do services. You dont get payed correctly for PTO. They will fire you if you dont say hi with in 1 second of someone entering the spa. They make you wear immataion chinese shirts, whenever a asian person comes in the comment on the shirt one saying to me that the shirts are disrespecfull. They will fire you of your a minute late for work. The owners and corporate never call to say thank you or your doing a great job. No one there feels like they are appreciated. Managment doesnt care about the employees. No benefits offered.

    Advice to ManagementAdvice

    Quit

    Doesn't Recommend
    Negative Outlook
  2. 3 people found this helpful  

    TRULY AN UNINSPIRING PLACE TO WORK. HIGHEST EMPLOYEE TURNOVER FOR PAST FIVE YEARS. GOOD BUSINESS CONCEPT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at XpresSpa

    Pros

    Good business concept. Nice products and service lineup.
    Nice looking product covers.
    Market can grow
    A good takeover target.
    Change in top management can mostly fix their issue.

    Cons

    Workplace humiliation like never seen before
    Highly uninspiring atmosphere. EXTREMELY HIGH TURNOVER!
    Senior management always tries to cover them.
    Overall disappointment.

    Advice to ManagementAdvice

    Unfortunately change of the original top management is needed to make this company with really good idea a true success story.

    Doesn't Recommend
There are newer employer reviews for XpresSpa

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