There are newer employer reviews for Xpress Business Products
There are newer employer reviews for Xpress Business Products

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Great company to work for!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Houston, TX
Current Employee - Anonymous Employee in Houston, TX

I have been working at Xpress Business Products full-time (More than a year)

Recommends
Positive Outlook
Recommends
Positive Outlook

Pros

Experienced and understanding management, delightful coworkers, upward mobility!

Cons

Can't think of any cons!

Advice to Management

Keep up the good work!

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  1. Beware

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Houston, TX
    Former Employee - Sales in Houston, TX

    I worked at Xpress Business Products full-time (Less than a year)

    Pros

    Not many, except maybe that the staff is friendly.

    Cons

    Family-owned small company. Other reviews regarding how Xpress works are right on target. A highly unprofessional atmosphere. High turnover on the sales team. Basically impossible to make a living here.

    Advice to Management

    Pack it up or find someone professional to run the day to day operations.


  2. Nepotism rules

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales/Account Manager in Houston, TX
    Former Employee - Sales/Account Manager in Houston, TX

    I worked at Xpress Business Products full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Huge amount of freedom should you be producing well beyond the mediocre account manager.

    Cons

    Nepotism rules at this particular company as keep in mind it is a smaller family owned business and personal and emotional relationships oversede any logical business logic. There is no CRM software for tracking the potential client. The account manager has no access to files to see when and what a client is ordering so you must constantly bother customer service for this information. This is highly counter productive for both departments as account manager should at least be able to have access to at least view his/her current clients and see ordering history. If you do not sell items at a 15 percent gross profit margin the representative receives zero commission and this is a common pitfall as many office products are initially sold below this in order to attain the account. The company still makes a small profit while the sales person/account mgr gets zero for the sale. Huge mistake to have a mentor or trainer in direct competition with the other account managers as the manager is prone to providing zero help or training should one be doing well demonstrating that higher management is of a lesser caliber salesperson. The only two account managers with any history beyond a year are in a strong personal relationship with the owner. Other sales people come and go rapidly giving the appearance of just using the new hire temporarily to add to the account base and then finding a reason to terminate the newer account manager apparently just using the newer personnel that are typically a bit more desperate for a position than the state average. Quite honestly the list goes on.

    Advice to Management

    Get set up on CRM software, allow the account manager at least minimal access for viewing ordering history of current clients. There is never a forecast of accounts that are attainable for the sales rep/account manager to commit to acquiring thus causing a lack of focus on keeping the eye on the prize. Emotional management decisions many times prevail as opposed to logical/rational business decisions. Better communication between appointment setters and account manager/sales representatives as owner discourages any communication outside of just strictly job description capacity. Do not have a sales manager be the mentor or trainer for the newer sales personnel as if doing really well will turn away from the training mode as to not wanting to contribute to making the trainee even more productive as it is threatening to the higher person position.


There are newer employer reviews for Xpress Business Products
There are newer employer reviews for Xpress Business Products

See Most Recent

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