There are newer employer reviews for Yankee Candle

 

Overall good experience and competive wages compared to other retail stores

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate  in  Portland, OR
Former Employee - Sales Associate in Portland, OR

I worked at Yankee Candle part-time for less than a year

Pros

Payed weekly, relaxing work enviorment, and friendly staff

Cons

Minimal Hours evend during the holiday season

Recommends
Neutral Outlook
Approves of CEO

193 Other Employee Reviews for Yankee Candle (View Most Recent)

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  1. 2 people found this helpful  

    Never work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store
    Former Employee - Store

    I worked at Yankee Candle full-time for more than a year

    Pros

    Benefits package and employee discount are both pretty good

    Cons

    I really don't understand why anyone stays working at this company. I worked there for a year and wish I would have left sooner. I left to manage a larger retail store and am so much happier. I dreaded coming to work every day for Yankee. Managers are just labor savors, you really have too small of a staff to "manage" much. The company is very mis-focused. The 2 large metrics they rate you on is ADS(average dollar per sale) and secret shops. Both show that they care very little about your actual interaction with the guests and developing a rapore with them. using these metrics they train to not care about the guest unless they spend over $30 each visit. I believe you should treat every guest the same when spending $1 or $1000. the secret shop only makes the employees live in fear each day that they will forget one of the many add-ons that don't even relate to what the customer may be purchasing. I mean really how disconnected to your customer can you be to always try to add on a wick trimmer to someone who only wants to fragrance their car?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    great brand and some great people, but top management is among the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  South Deerfield, MA
    Current Employee - Anonymous Employee in South Deerfield, MA

    I have been working at Yankee Candle full-time for more than 8 years

    Pros

    fabulous brand with incredible equity and loyal consumers

    Cons

    terrible culture that rewards those that put up & shut up, very little respect or investment in employees,top-down decision making with focus only on very short-term

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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