Yelp
3.4 of 5 188 reviews
www.yelp.com San Francisco, CA 1000 to 5000 Employees

188 Employee Reviews (View Most Recent)

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3 people found this helpful  

Make Cold Calls, Work Hard, Play Hard, Try Not To Burn Out

Senior Account Executive (Current Employee)
Scottsdale, AZ

Pros+ Solid benefits like totally covered health/medical/dental, gym reimbursement, etc
+ Hip corporate culture, great coworkers, offices with fully stocked kitchens, music, game rooms, offsites, stock options, relaxed environment, no dress code
+ Brand recognition, Yelp is legitimately a great company that has sustainable growth and you can be proud to be a part of it - looks great on your resume
+ If you do very well in sales you can be promoted quickly with more earning potential and do have the opportunity to be promoted into a management position or doing national accounts in less than 2 years
+ Training is fun and very informative, you are given tools and resources throughout your career
+ Prospecting from Yelp means you have access to data that's relevant for SMBs and you can find leads using the database and backend on Yelp....talk to business owners who use the site actively
+ Your territory is protected for the most part, so unlike with other sales jobs, you can expect that other reps can't take over your leads
+

Cons- Cold calling...it has its ups and downs. It's cold calling. It can be a grind.
- If you start in sales it's pretty impossible to move laterally...so you'll always be in sales
- You're supposed to work 40 hours, but your managers and directors have a way of expecting you to work more than that and not get OT, some could equate this to just working hard but it is stressful and makes it harder to have a work/life balance
- Your quota isn't adjusted for time off...it's hard to get your manager to approve PTO or feel job security when you take time off and aren't at your quota
- Yelp is a quickly growing company so that means things are constantly changing...this can be good, but it means perks can be taken away even after you already earned them like laptops, jackets, wireless technology....nothing done to compensate for this
- A lot of your success can be contingent upon the territory you are assigned at random of your first day. A very talented rep can call into a podunk city in the midwest and barely hit their quota, while a very shoddy rep can call into LA and hit their targets, continue to advance and be assigned additional and better territories. Vicious cycle. Easily worst flaw with the AE job.
- Benefits do not include a matching 401k...why?
- You can have loyalty to the company with 3 years on your belt and be put on a performance plan to be fired after 1 or 2 months of missing your quota...that's just bad for morale.
- Job security, not so much. A very common theme among AEs is being terrified of losing their jobs for missing quota
- New training classes with incredibly aggressive hiring plans for 50 new AEs every single month in the office...doesn't boost morale or make AEs feel valued.

OVERALL, Yelp is a great company to work for and even if you only last a couple months doing sales calls, it's worth it for the experience. There is earning potential and whether you just graduated or have a seasoned sales background I'd recommend giving it a shot as long as you're comfortable with 8 hours in front of a computer and on the phone.

Advice to Senior Management* Even the playing field for new reps in training by seriously strategizing on how to best assign territories.
* Raise the bar on hiring new managers...some of them have only one year of experience in the AE role, no professionalism, and absolutely no managerial experience...it makes it hard to respect and work for them
* We know you're aggressively hiring but it's important to retain employees, right...? Act like it.

Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    3 people found this helpful  

    Great for a first job out of college- anyone else, not so much

    Junior Account Executive (Former Employee)
    San Francisco, CA

    I worked at Yelp full-time for less than a year


    Pros: Fun parties once a quarter, great opportunity to work with a lot of fun, god-looking, young people. If this is your… Cons: Arbitrary assignment of territories makes your success in sales there… Advice to Senior Management: If you want to hire the best people, treat your employees with respect and set them up to succeed. people with 2 years of sales… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    2 people found this helpful  

    It pays to work hard, for the most part

    Senior Account Executive (Current Employee)
    San Francisco, CA

    I have been working at Yelp


    Pros: Yelp has a fun culture, and gives you a lot of experience as a new sales rep. The sales culture is very transactional and you… Cons: A fast growing company has it's perks and downsides - you'll learn a lot quickly. The downsides to fast growth is you… Advice to Senior Management: Management is just green, it'll get better with time. More
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