There are newer employer reviews for Yelp

3 people found this helpful  

Make Cold Calls, Work Hard, Play Hard, Try Not To Burn Out

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Account Executive  in  Scottsdale, AZ
Current Employee - Senior Account Executive in Scottsdale, AZ

I have been working at Yelp full-time for more than 3 years

Pros

+ Solid benefits like totally covered health/medical/dental, gym reimbursement, etc
+ Hip corporate culture, great coworkers, offices with fully stocked kitchens, music, game rooms, offsites, stock options, relaxed environment, no dress code
+ Brand recognition, Yelp is legitimately a great company that has sustainable growth and you can be proud to be a part of it - looks great on your resume
+ If you do very well in sales you can be promoted quickly with more earning potential and do have the opportunity to be promoted into a management position or doing national accounts in less than 2 years
+ Training is fun and very informative, you are given tools and resources throughout your career
+ Prospecting from Yelp means you have access to data that's relevant for SMBs and you can find leads using the database and backend on Yelp....talk to business owners who use the site actively
+ Your territory is protected for the most part, so unlike with other sales jobs, you can expect that other reps can't take over your leads
+

Cons

- Cold calling...it has its ups and downs. It's cold calling. It can be a grind.
- If you start in sales it's pretty impossible to move laterally...so you'll always be in sales
- You're supposed to work 40 hours, but your managers and directors have a way of expecting you to work more than that and not get OT, some could equate this to just working hard but it is stressful and makes it harder to have a work/life balance
- Your quota isn't adjusted for time off...it's hard to get your manager to approve PTO or feel job security when you take time off and aren't at your quota
- Yelp is a quickly growing company so that means things are constantly changing...this can be good, but it means perks can be taken away even after you already earned them like laptops, jackets, wireless technology....nothing done to compensate for this
- A lot of your success can be contingent upon the territory you are assigned at random of your first day. A very talented rep can call into a podunk city in the midwest and barely hit their quota, while a very shoddy rep can call into LA and hit their targets, continue to advance and be assigned additional and better territories. Vicious cycle. Easily worst flaw with the AE job.
- Benefits do not include a matching 401k...why?
- You can have loyalty to the company with 3 years on your belt and be put on a performance plan to be fired after 1 or 2 months of missing your quota...that's just bad for morale.
- Job security, not so much. A very common theme among AEs is being terrified of losing their jobs for missing quota
- New training classes with incredibly aggressive hiring plans for 50 new AEs every single month in the office...doesn't boost morale or make AEs feel valued.

OVERALL, Yelp is a great company to work for and even if you only last a couple months doing sales calls, it's worth it for the experience. There is earning potential and whether you just graduated or have a seasoned sales background I'd recommend giving it a shot as long as you're comfortable with 8 hours in front of a computer and on the phone.

Advice to ManagementAdvice

* Even the playing field for new reps in training by seriously strategizing on how to best assign territories.
* Raise the bar on hiring new managers...some of them have only one year of experience in the AE role, no professionalism, and absolutely no managerial experience...it makes it hard to respect and work for them
* We know you're aggressively hiring but it's important to retain employees, right...? Act like it.

Recommends
Neutral Outlook
Approves of CEO

213 Other Employee Reviews for Yelp (View Most Recent)

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  1. 3 people found this helpful  

    Great for a first job out of college- anyone else, not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Junior Account Executive  in  San Francisco, CA
    Former Employee - Junior Account Executive in San Francisco, CA

    I worked at Yelp full-time for less than a year

    Pros

    Fun parties once a quarter, great opportunity to work with a lot of fun, god-looking, young people. If this is your first job out of college and you want to learn boiler-room style sales, this is a great job for a year.

    Cons

    Arbitrary assignment of territories makes your success in sales there hit, or miss. unprofessional management and HR teams. High turn over.

    Advice to ManagementAdvice

    If you want to hire the best people, treat your employees with respect and set them up to succeed. people with 2 years of sales experience teaching an assembly line approach to training new sales people is not going to return you great results and it's never going to yield you satisfied, long-term employees. Also, assigning sales people to territories in the boonies where yelp adoption is not great is not fair for the new employee, or the management team. Also, you've got to pay people a competitive wage if you want to keep them. Your compensation structure is ridiculous for the bay area. You are paying people below the poverty line and telling them they can make $100k by the end of the year. That's just false.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    It pays to work hard, for the most part

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Account Executive  in  San Francisco, CA
    Current Employee - Senior Account Executive in San Francisco, CA

    I have been working at Yelp

    Pros

    Yelp has a fun culture, and gives you a lot of experience as a new sales rep. The sales culture is very transactional and you get to work with multiple a variety of vertical SMB markets. If you are dedicated to sales, take feedback well and don't hold back on the phones, you'll be successful at Yelp.

    Cons

    A fast growing company has it's perks and downsides - you'll learn a lot quickly. The downsides to fast growth is you might not get a promotion as quickly as you expect (but what company does) and you will be working with very green managers.

    Advice to ManagementAdvice

    Management is just green, it'll get better with time.

    Approves of CEO
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