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5 people found this helpful  

If you're thinking of working here, don't.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Account Executive in New York, NY
Former Employee - Account Executive in New York, NY

I worked at Yelp full-time (less than an year)

Pros

-Free food, young people, and good music
-Good benefits

Cons

*This is a telemarketing position, not an Account Executive position. You are making 80+ phone calls, talking for 3.5-4 hours of actual talk time, setting 5+ appointments, and pitching 2-4 businesses a day. You're not doing anything else. This classifies as a telemarketer, I'm sorry! When someone leaves their job for this "opportunity" it should be made very clear. If you don't do the previously mentioned metrics then you are made to feel like a failure. Sometimes you just may be on the phone with a really good lead who might take longer to talk then others! It happens! Although there are some good managers here, most are poorly trained and this is their ONLY experience with ad sales for the most part. You read straight from a script and management doesn't like when you ask why you are being told to say something. They barge your calls and will tell you what to say even if it's not how you prefer to talk to someone. You feel like your job is very fragile here and fear you may be fired if you're having a bad week/month. In few months of employment here, I've witnessed about 5-10 people get fired or quit.

*Another thing that was bothersome was the lack of diversity here. With a New York office employing a lot of people, this shouldn't be an issue. They talk about the "culture" of Yelp all the time. This culture is a mixture if mostly white, young, hipsters. HR even made a few comments how we are a company of mostly young people so that's why the benefits are so good. Being in my mid to late 20s I should NOT feel like an old soul here! Why not add some diversity into this mix? It would only benefit the company to have different people with different life experiences.

Advice to ManagementAdvice

Besides the above mentioned, I agree with what everyone else is saying. There needs to be an evaluation on how territories are handled. Someone calling into a town where they lived is obviously going to succeed faster than someone who's from New York with a strong accent calling into the south. Management needs to be trained better and selected with more care. Every manager was different. Some were amazing while others were completely unhelpful and unprofessional at times.

Doesn't Recommend
Neutral Outlook
Approves of CEO

255 Other Employee Reviews for Yelp (View Most Recent)

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  1. 2 people found this helpful  

    It is a terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Yelp full-time (less than an year)

    Pros

    There are no pros to this place.

    Cons

    Crazy place to work. No work/life balance.

    Advice to ManagementAdvice

    Treat people with respect and appreciation

    Doesn't Recommend
    No opinion of CEO
  2. 3 people found this helpful  

    Great Young Forward Moving Company, but Management doesn't know what they're doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Scottsdale, AZ
    Former Employee - Account Executive in Scottsdale, AZ

    I worked at Yelp full-time (more than an year)

    Pros

    Great young, fun company. Lots of potential for growth with an upward moving company focused on the big picture. Really great culture. Really great people individually.

    Cons

    Territory assignment and quotas are a joke. Someone in BFE North Dakota is supposed to hit the same quota as someone with LA?! Makes no sense. Feels like management tells one person one thing and another person another thing for feedback. Not consistent. It's all a political game run by people who may never have worked in sales before. Young company that needs to grow up.

    Advice to ManagementAdvice

    There needs to be a new structure for quotas and territories. The top reps do well because they have great territories - stop saying that's not true. They continually do well because you feed them better territories. So the people that do well always do well and the people that don't do well will continue to struggle. Look at some of your tops reps...how did they go from being on a PIP to closing 50+K a month? They got a new territory. Bring in more managers with more sales experience. You have young 20something year olds as managers - what experience outside of Yelp do they have with sales? Stop playing favorites with who becomes managers. Most of the people working there won't last 2 years because of the games you play.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Yelp

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