211 Employee Reviews (View Most Recent)

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8 people found this helpful  

Dissapointing

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Account Executive  in  New York, NY
Former Employee - Account Executive in New York, NY

I worked at Yelp full-time for less than a year

Pros

There was free food and it was somewhat healthy, there is also beer for happy hour at the end of the day which is an incentive- for an immature employee distracted by bright, shiny things dangled in front of them

Cons

Awful pay, spread the sales team too thin by over-hiring, too much like a call center- going about it all wrong. First you start off in a group of up to 35 people and smaller groups are created. You train as one large group by watching presentations, then when you get on the phones it is strictly volume, not quality. This is where they go about it all wrong, they should focus on developing business and building client relationships to be taken more seriously.

Advice to ManagementAdvice

This is where they need the most improvement. It is too easy to become a manager, it is based on numbers, not ability to manage. Account execs, and all sales teams should have territories for a long time to develop relationships and be respected as experts on Yelp Advertising. Yelp over-hires and underpays. If Yelp gave out numerous territories to each employee, and for a couple years, the businesses would not be bothered by different people calling them each month, which looks quite unprofessional. You also have to make 80 calls a day which you can fake and get around. This leads to caring more about metrics and less about numbers. SALES should be the most important, not if you aren't 100% focused and hit your metrics. Yelp has got it all wrong!

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other Reviews for Yelp

  1. 5 people found this helpful  

    Good only for initial sales experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yelp

    Pros

    -Builds good entry level sales experience
    -Fun culture for younger employees

    Cons

    -Horrible pay
    -Bad middle management, they typically promote those who did well at sales and not those who can actually manage employees
    -They hire 20-30 people (a new "sales class") at a time and make cuts fairly often so you essentially feel like livestock
    -80+ calls a day so you're pretty much "smiling and dialing"

    Advice to ManagementAdvice

    Pay people better and actual put some value in training staff and helping build their sales experience. But since its a churn and burn sales cycle with tons of low dollar value transactions so they are probably pretty content with this model.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Scottsdale, AZ
    Former Employee - Account Executive in Scottsdale, AZ

    I worked at Yelp full-time for less than a year

    Pros

    -Nice area, beautiful office.
    -The recruiters did a good job "selling" the nice kitchens. I do admit, the kitchens stocked with a variety of food is a generous gesture.
    -Nice little outings, such as an open bar pool party. decent (for the most part) people that you work with; I have met a couple of close friends in the class that I was in.

    Cons

    -Unprofessional at times
    -Not very diverse. Mostly young white hipsters, was one of the few minorities
    -ridiculous, unfair metrics and territories
    -Like a a teenage soap opera at times

    Advice to ManagementAdvice

    Terrible management!! All too young and seemed to only get promoted because they had a decent few months. My manager was insensitive to everyone's growing pains and seemed to think his way was the best way in sales, when it certainly was not. It is a luck of a draw to see what manager you get, which can really make or break you. Hire some outside management.

    The Recruiters are fibbers, they had me move all the way from Texas. They told me a bunch of lies (probably because they have such a high hiring quota to meet with the number or people they fire each week). They falsely assured me that although you don't have sales experience, they will teach you everything you need to know and that the training class was for SIXTY days. Also they said no one ever gets fired unless they have a bad attitude.

    Bull crap! I had a rough few days and had really turned it around at the end, working very hard, in good spirits with my team and working long hours. On my last day there, I had 5 pitches and 4 appts. Unfortunately, I was never allowed to see if I could close my first deal because they were eager to fire me by that afternoon.

    Develop your employees. There should never be a reason to fear that you are losing your job everyday and that you are indispensable. I've never seen a job in which so many people are fired or quit in such a short period of time, even if it is sales.

    I agree with everyone about the territories; my team had bad territories while other teams who had California, NY succeeded well. It's not fair nor right and they know it! Glad I was let go and I am much happier. Plus that whole Yelp concept won't be around for more than a few more years; biz owners are starting to catch on.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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