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Multi- unit manager (area coach) position at Yum Brands, specifically Taco Bell.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Area Coach  in  Louisville, KY
Current Employee - Area Coach in Louisville, KY

I have been working at Yum! full-time for more than a year

Pros

Company culture great (at RSC only)
Compensation
PTO

Cons

Field Ops dog eat dog world
Above store leadership quick to point the finger without taking accountability themselves
No advancement, unless you work at the RSC (restaurant support center) what you are hired in at is were you will stay (so negotiate well)
A lot of mediocre talent, if you have a degree, in MBA in my case, you will not utilize it nor is it valued by the company (field ops)

Really too many cons to list. If your looking for a career where your always watching your back and there is no room for advancement, this is the company for you.

Advice to ManagementAdvice

I understand that Wall Street wants you to focus on international growth (and the share price reflects this) but your domestic business is suffering immensely. Clear out the old boy mentality and hire some talented individuals with degrees that can grow your business. DMA leaders and above are clueless of realistic operations environment and what truly drives customer satisfaction and happy employees and higher retention rates.

Field Ops turnover is embarrassing, when will you realize there is a major problem with your above store leadership in place.

Louisville KY is a disaster, you would think with corporate in your backyard operations would be flawless and you would have some talent in place.

Doesn't Recommend
Negative Outlook
Approves of CEO

Other Reviews for Yum!

  1.  

    Location Location Location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Yum! full-time for more than 3 years

    Pros

    It all depends on where you work. The better the store manager and their direction, the more you will love to work there. It's fine to boost revenue and be quick but customers matter as well. When customers aggravate you, you feel aggravated throughout the day. If the manager allows you to please the customers with perks when they are dissatisfied, then things flow so much smoother. I can not emphasize this enough. Happy customers. Happy workers.

    Cons

    The store managers demand more revenue and quick output without putting more emphasis on both output and customer relations.

    Advice to ManagementAdvice

    The better the manager, the better your employees will be at handling customers. Constantly train them on behavior and pleasing the customers.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great company to work for- very supportive of family and individual needs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior District Manager
    Current Employee - Senior District Manager

    I have been working at Yum! full-time for more than 8 years

    Pros

    Great brands, very proud to work for YUM. Always trying to find ways to make the work easier for their employees and delight customers. Have found ways to reward employees down to the front line team members. Give the stores and ARLs access to funds to recognize the teams even for simple things done well.

    Cons

    Almost all of the Senior management is men. Reflective of the entire industry and an older Franchise driven community also dominated by men, but wish that YUM would take a stronger stand to help more women leaders emerge.

    Advice to ManagementAdvice

    Quit reorganizing the field every year- look for ways to mentor and develop a more diverse leadership team to include more minorities and women.

    Recommends
    Positive Outlook
    Approves of CEO
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