There are newer employer reviews for Zales
There are newer employer reviews for Zales

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Zales is a great company if you can handle change.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Manager in Syracuse, NY
Former Employee - Manager in Syracuse, NY
Recommends

Pros

If you have a good regional manager, anything is possible. I was given 8,000 per year in raises plus increased bonuses within2 years of working for the company. I was able to compensate my best employees well. Managers are allowed to give their associates a lot more in terms of commission (if the associate sells enough) and other laid back work atmosphere stuff.

Cons

The company can be wishy washy and change things constantly leading to busywork and confusion

Advice to Management

Invest more in training on diamonds and increase your diamonds sales. You have the best diamond prices in the industry, hands down.

Other Employee Reviews for Zales

  1. At Zales you are just a number, not a person.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL
    Doesn't Recommend

    Pros

    The love of selling jewelry. Being a manager for the sales was a great opportunity.

    Cons

    The problem was with upper management who do not want to here what the customer are asking for or what a specific store really need to have in their store. Also the inexperience in upper manager regarding the jewelery business.

    Advice to Management

    Listen to the staff. I know that everything that is suggested cannot be accomplished, but we are the one hearing from the customer what items they would like. It great to do studies, but which customers are you surveying? I think it's just too little too late.


  2. Change out of control

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Irving, TX
    Former Employee - Manager in Irving, TX
    Doesn't Recommend

    Pros

    This once great company offered broad based opportunities from the field to the office. They had a rightfully deserved rep as the leaders in the retail jewelry industry.

    Cons

    The revolving door to the executive suite has left a legacy of turmoil and unfocused change. Fear, confusion and political tribalism prevail. When the new regime takes power, everything their predecessors did is deemed worthless and thrown out. Start from scratch, everything we do now is pure genius. Turn over the entire team. Lather, rinse, repeat. So it goes, on and on. Constant retracing of the same path to ruin. The price paid for all of this is felt up and down the line.

    Advice to Management

    Get a plan and stick with it for more than 2 years.


There are newer employer reviews for Zales
There are newer employer reviews for Zales

See Most Recent

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