Zales

  www.zalecorp.com
  www.zalecorp.com
There are newer employer reviews for Zales

 

Zales

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee in Irving, TX
Former Employee - Anonymous Employee in Irving, TX

I worked at Zales

Pros

The company has great brand recognitio both in the US and Canada. The US operation used to be the goal of any career jewelry professional. The Canadian stores still have a great presence and are true professional. They have a large number of seasoned professionals who have commited to staying.

Cons

There seems to be no real focus and then commitment on what the company really is and where it should be.

From a sales perspective, this industry needs true sales professionals. They do not necessarily have to be knowledgeable of jewelry, although it helps. You can usually train the technical knowledge. A person is either a customer oriented sales person or they are not.

From a cultural perspective, too many people are concerned with politics, building empires and what is best or easiest for thier group. If there is any time which they need to put everthing aside and do what is in the bst interest of the company, it is now.

From a management perspective, too many changes in direction.

Advice to ManagementAdvice

The product sold by the company is in fact different than that in other retail fields.

Getting back to some old school fundamentals can still turn the tide. The customer has to come first. After that, the field personnel will make or break any efforts and advancements otherwise made. Sales professionals are desperately needed who will again start building the bond with customers that they are their personal jeweler of choice. When they need a gift for any occasion, want to treat themselves and yes, need to have something repaired, they know that they will be taken care of in a professional manner by a friend.

No opinion of CEO

83 Other Employee Reviews for Zales (View Most Recent)

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  1.  

    Riding in retail waters is always choppy....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX

    I have been working at Zales

    Pros

    Ample opportunity to learn the business, open interdepartmental communication, employee discounts, everyday casual dress...not much more to speak of

    Cons

    long hours are expected/mandated, constant change in direction, unorganized management team, fear of being layoffs as there have been 2 rounds, alot finger pointing when something goes wrong

    Advice to ManagementAdvice

    zales is a follower, not a leader in the industry. management blames employees for their shortfalls. lots of ceo cronies running the show...all talk and no action upper management

    Disapproves of CEO
  2.  

    All in all not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zales

    Pros

    Great learning opportunity. Zales provides a solid foundation from which you can build your jewelry career. They don't require much experience and are very helpful in building your knowledge.

    Cons

    The opportunity for advancement is there if you are willing to work for it. You have the typical high turnover of any retail experience and the benefits are on the lower end of average.

    Advice to ManagementAdvice

    I would focus more on helping each employee grow. Sometimes the managers are more worried about their commission than their team.

    No opinion of CEO
There are newer employer reviews for Zales

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