There are newer employer reviews for Zen Internet
There are newer employer reviews for Zen Internet

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Helpful (1)

Trying to be a big company and not really succeeding.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Rochdale, England (UK)
Former Employee - Anonymous Employee in Rochdale, England (UK)

I worked at Zen Internet

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

There is a very relaxed atmosphere if you're in the right department in Zen. If you are than you can pretty much sit round doing nothing and get away with it.

If you can stand working there for a year then they'll never fire you unless you really screw up badly.

Most of the people there are nice people.

Cons

Pay is average for Manchester but because the company is based in Rochdale management thinks it's really high.

Most days are spent in pointless meetings meaning very little actual works get done.

The office is in Rochdale, which is basically a slum. Most people live elsewhere and complain about the amount of time they have to commute. There have been cases of people getting beaten up just down the road from the office.

There is little training - "I learned everything from a book so you can too". On top of that they use nothing but trailing edge technology. This isn't the place to boost your CV.

The answer to "becoming a big company" has been to get more levels of management which has slowed the company to a crawl.

If you're in the wrong department then you're pretty much guaranteed to have a bad time.

Advice to Management

Accept the company isn't large, shift down a gear and concentrate on what the company does well.
Focus on getting one produce to the point where it's the best available (like things were with DSL) rather than trying to do too many things at once. The people on the phones are the public face of the company and should be looked after.

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  1. Helpful (2)

    Zen Internet - a leader or a follower?

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fault Management Consultant in Rochdale, England (UK)
    Former Employee - Fault Management Consultant in Rochdale, England (UK)

    I worked at Zen Internet

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Environment and people at work who made it a worthwhile experience. The relaxed atmosphere promoted a friendly culture and a fun place to work at.

    Cons

    Very limited opportunities for training or professional growth due to constant staff shortages, with perhaps one of the highest staff turn-over rates in the industry.

    Advice to Management

    Give the front-line staff more credit, more recognition and the freedom to make informed decisions in line with the company's ethos. Take away the un-needed red-tape that exists within such a young company.


  2. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zen Internet full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Quality of is people, without whom the business would not be as strong as it is (across the business a real focus on providing great service has ensured continued winning of awards and sector leading reviews on Trust Pilot)

    There are a lot of opportunities for people to grow & develop skills across the business.

    Open door policy from most managers; being on one site allows good collaboration.

    Still manages to retain a small company ethos. Recent changes to introduce divisions in the business will be a good thing as it allows better focus on specific customer segments - with the changes in the industry at the moment this focus is essential to allow Zen to continue its growth.

    Cons

    Few downsides (as long as the focus on its people continues). Pay is average but not great in some areas

    Advice to Management

    Look after your people. There has been a lot of movement recently. Some of this is due to natural attrition but some has been down to neglecting the people site in certain departments


There are newer employer reviews for Zen Internet
There are newer employer reviews for Zen Internet

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