30 Employee Reviews (View Most Recent)

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2 people found this helpful  

Love this place.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Software Engineer  in  San Francisco, CA
Current Employee - Software Engineer in San Francisco, CA

I have been working at Zendesk full-time for less than a year

Pros

Great people and managers. The employees really seem to love the company, and the product, and believe in its focus. The customers love the product too. Just search for Zendesk on Twitter and see what I mean. How many companies get constant props for their customer service. If you know of any other than Zendesk, then they're probably are a customer of Zendesk.

Cons

The code base both for infrastructure and product can use quite a bit of work. But its a result of having to scale so quickly, and it seems to be their main focus now.

Advice to ManagementAdvice

Keep up the good work. Keep listening to your lower people. They have great ideas and the company can greatly benefit from the many eyes on our product and plans. Also try to dogfood more.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for Zendesk

  1.  

    Overall experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zendesk

    Pros

    Leader in the market. Good product.

    Cons

    Structure and processes not defined yet very solidly.

  2. 2 people found this helpful  

    He is poor

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zendesk

    Pros

    Nice people and is a good environment to work. Learned some nice stuff.

    Cons

    Hr is poor. Very lax. Management is bloated. Cocktails and other company fuzz is just that. Fuzz.

    Advice to ManagementAdvice

    Concentrate more on employees and less on margins

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