There are newer employer reviews for Zendesk

1 person found this helpful  

Talented people driving an outstanding business philosophy

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Support in San Francisco, CA
Current Employee - Support in San Francisco, CA

I have been working at Zendesk full-time (more than an year)

Pros

People are put first. No really. Zendesk understands that if employees are genuinely happy that it will translate to customers and success. This simple core principle is actively present in everything they do. Zendesk is what happens when cool culture and innovative product collide.

Cons

The product, though intuitive, does grow quickly so you your character set needs to include flexibility and speed to thrive in this kind of environment.

Advice to ManagementAdvice

Thanks for doing it right, for keeping it personal, for promoting talent, and for laughing with us at happy hour.

Recommends
Positive Outlook
Approves of CEO

32 Other Employee Reviews for Zendesk (View Most Recent)

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  1. 1 person found this helpful  

    It feels great to be on the winning team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Manager in San Francisco, CA
    Current Employee - Senior Marketing Manager in San Francisco, CA

    I have been working at Zendesk full-time (more than an year)

    Pros

    I've worked for about 5 or 6 tech companies, varying in size and I can say with full confidence that Zendesk is the coolest, happiest place I've ever worked. I hope the party never ends. From the marketing perspective, it's a very creative environment, with lots of collaboration and celebration when success hits. Politics, competition and positioning is minimal and work/life balance is something that is encouraged and supported. You can see this in the diversity of the workforce - you have everyone from newbies fresh out of college to working parents and everything in between. I feel like it's easy to succeed here because I'm given the support to voice my ideas - as well as the personal time to recover. From the growth perspective, it doesn't hurt that Zendesk is considered one of the hottest in tech right now and our customer penetration is off the charts. It feels great to be on the team that is winning.

    Cons

    It's a company in transition, so there are cons that come with that, but for the most part, the company is adjusting to the growth in a really healthy way.

    Advice to ManagementAdvice

    Don't let growth get in the way of staying agile & fun.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Love this place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA

    I have been working at Zendesk full-time (less than an year)

    Pros

    Great people and managers. The employees really seem to love the company, and the product, and believe in its focus. The customers love the product too. Just search for Zendesk on Twitter and see what I mean. How many companies get constant props for their customer service. If you know of any other than Zendesk, then they're probably are a customer of Zendesk.

    Cons

    The code base both for infrastructure and product can use quite a bit of work. But its a result of having to scale so quickly, and it seems to be their main focus now.

    Advice to ManagementAdvice

    Keep up the good work. Keep listening to your lower people. They have great ideas and the company can greatly benefit from the many eyes on our product and plans. Also try to dogfood more.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Zendesk

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