There are newer employer reviews for Zendesk

3 people found this helpful  

a dream job at a dream company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Product Manager in San Francisco, CA
Current Employee - Product Manager in San Francisco, CA

I have been working at Zendesk full-time (more than an year)

Pros

40-something founders and management team means that they've been there before and have a level of maturity and focus that is rare in startups. CEO cares so deeply about customers, community and employees as opposed to his own ego or riches. Laughter and joy are the most common emotions expressed.

Customers LOVE LOVE LOVE Zendesk, even if our product (and people) aren't perfect. When a customer tells us they are leaving for a competitor, we actually help them do it, and treat them with respect and care on their way out. And they often come back when they realize they'be been duped.

Nobody in the company is satisfied with any aspect of the product, company, design or culture. This gives us all a sense of "kaizen" (continuous improvement) which is very healthy. Plus the Zen thing is more than a fat Buddha on the website, it's weirdly (and appropriately) weaved throughout our culture.

And I get to say curse words all the time and people don't get uncomfortable. The "old timers" who were there at the beginning are very welcoming of newer people which is rare.

I could go on and on....

Cons

Just typical fast-growing startup stuff. Growing fast has meant some mediocre hires in key roles which can breed more mediocrity. Sales/marketing culture may over-power original product/engineering/support culture, which is fine, but needs to be effectively managed. Amazing contributors (and there are many) need to realize they are amazing and not feel somehow marginalized.

Advice to ManagementAdvice

Don't mess it up by going too fast.

Recommends
Positive Outlook
Approves of CEO

32 Other Employee Reviews for Zendesk (View Most Recent)

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  1. 2 people found this helpful  

    Diamond in the rough.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Zendesk full-time (more than an year)

    Pros

    Very easy going company culture. Very family oriented, values hard work, but does not keep it's employees at their desks for 12+ hours.

    They promote growth within the company. You are not stuck in one position -- if you have excellent performance and are employed for 6 months, you have the opportunity to apply for other positions within the company.

    Cons

    Office layout segregates a lot of departments from each other making collaboration much harder. No catered breakfast / dinner, but honestly, we're not a culture that really needs it as we're usually at home for breakfast & dinner. Could use better health benefits as far as gym memberships go.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Creative rocks your socks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - UI Design in San Francisco, CA
    Current Employee - UI Design in San Francisco, CA

    I have been working at Zendesk full-time (less than an year)

    Pros

    So many creative people its crazy talk and design is important to all of them.

    Cons

    Would be awesome if different departments worked closer.

    Advice to ManagementAdvice

    Creative freedom.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Zendesk

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