48 Employee Reviews (View Most Recent)

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2 people found this helpful  

Great Company at one time

Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Zep

Pros

You can make as much money as you want if you work hard.

Cons

Management does not care about the customers anymore

Other Reviews for Zep

  1. 3 people found this helpful  

    Sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Sales Representative  in  Houston, TX
    Former Employee - Sales Representative in Houston, TX

    I worked at Zep full-time for less than a year

    Pros

    (Houston project)great manager, very supportive. Great group of people to work with.

    Cons

    They treat you like a sweat shop. you have a higher goal/quota every month. No structure and no standard company best practice or way of doing the job. High expectations and not given the proper tools to be successful.

    Advice to ManagementAdvice

    Take time out and see how other companies are doing business and investing in employees . That way your turn over would be lower and your ROI will go up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Zep full-time for more than 5 years

    Pros

    Great team atmosphere in branches. Company's tries to do well by the employees.

    Cons

    Health insurance is non-existent
    Sales Reps are allowed to treat CS staff like second class citizens, berating, yelling and name calling are daily occurences.
    Some managers care deeply while others make you wonder how they manage to stay employed.
    When you change an operating program make sure it is a right fit for the company, not just the right price
    Treat all employees equally
    Actually fire incompetent employees (warehouse managers too) who not only dont know what they are doing, but make is dangerous to do so

    Advice to ManagementAdvice

    Look at managers and not what their supervisors say about them. Hold managers accountable for what they do. Make sales rep accountable for the way they treat people, we are not trash we are here to help, if a sales rep berates and abuses someone they should be fired immediatley, not be allowed to slide by because they make a lot of sales.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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