Zep

www.zepinc.com
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There are newer employer reviews for Zep

2 people found this helpful  

Outside Sales Representative

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Outside Sales Representative
Former Employee - Outside Sales Representative

I worked at Zep full-time (more than 3 years)

Pros

Very flexible work schedule. Decent, but expensive benefits.

Cons

No formal training on products and services.
Very little communication from management.
100% commission after training period ends.
Very difficult to earn a decent paycheck without having existing business contacts.
If a new rep inherits accounts, they do not receive 100% commissions on future sales for those accounts.
Since it is industry standard to provide customers with dispensing equipment, the cost of the equipment is deducted from a reps commissions if customers will not buy equipment.
No reimbursement for any business expense.
Zep has flooded the market with its products through internet suppliers, wholesale distributors, and big box retailers.
Excessive shipping charges for customers.
High order minimum for customers ($150). If this minimum is not met, commissions on that order are reduced.

Advice to ManagementAdvice

Stop looking for additional channels to get products to market, you are taking customers away from reps that rely on that income.
Work to reduce excessive shipping charges for customers. Customers cannot afford to pay in excess of $80 in shipping charges for products.
Start investing in training for your reps. If a rep asks for training; give it to him/her.
Start reimbursing reps for expenses, which is standard practice in your industry.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

57 Other Employee Reviews for Zep (View Most Recent)

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  1. 1 person found this helpful  

    Good experience initially 10 years ago but management changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Indianapolis, IN
    Current Employee - Sales Representative in Indianapolis, IN

    I have been working at Zep full-time (more than 10 years)

    Pros

    it is a 100 percent commission job.

    Cons

    no stability with management changing on regular basis.

    Advice to ManagementAdvice

    Come up with a business plan and stick to it.

    Doesn't Recommend
    Negative Outlook
  2.  

    Zep enabled me to grow professionally in customer service, sales, warehousing & distribution, P&L mgmt and more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Rochester, NY
    Former Employee - Branch Manager in Rochester, NY

    I worked at Zep full-time (more than 10 years)

    Pros

    Quality products
    Professional mgmt and staff
    Opportunities for growth
    Solid benefit package

    Cons

    Difficult for new salespeople to get started without prior connections with buyers in large accounts

    Advice to ManagementAdvice

    Ensure that you make it easy for customers to do business with you. This benefit was lost when Zep closed many branches on the local level. Perhaps this was merely a growing pain and has worked itself out by now.

    Recommends
    Neutral Outlook
There are newer employer reviews for Zep

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