Pros

Good Location, near 2 highways. The personelle are the best to be around. Low or no weekend working, most hours are between 6am-5pm, with the exception of a few night time workers. They offer a Workout room facility and showers onsite. Firoz does make a point to walk the departments to see how things are running. They are working on sports teams for Zones employees. They offer car pooling vouchers but no discount bus passes. After a year of employment Zones offers a in house employee purcahse program to purchase computer products and have it taken out of 6 months of pay.

Cons

Health benfits and salary needs to be revamped and they need to offer and compensate with competitve salaries. Dedicated workers should be given different benefit packages for time off and vacations, then the current standards they are using. Promotions within and credit for hardwork is hard to come by, alot of the recognition is by popularity, not by the work quality being accomplished. Downsizing and outsourcing has become a morale issue. ould be nice to offer a cafeteria and a inhouse daycare facility. They need to bring back more unity within the departments and realize that support staff is just as important as the sales staff. The Metro needs to have better routes to Zones, Like a buss that runs off 167 or 18 would be nicer.

Advice to Senior Management

Need to take a look at the Management and ensure they are up to par on the knowledge of the inner workings. Create a need for 1 time resolution and strive to offer quliaty service should be at the upmost importance for Zones.