Pros

People here are wonderful, friendly, mostly helpful, and fun to work with. The corporate office location is great. There is a mall across the street and a dozen choices for a place to eat. Schedules are fairly flexible and there is opportunity to work overtime if you choose. Zones has a few company sponsored events which are fun. For example: free admission to Emerald Downs every so often, discount tickets to some Mariners/Rainiers baseball games, end of quarter parties at Iron Horse Casino. They also provide gas vouchers for employees that carpool which can be helpful with gas prices these days.

Cons

If you are on Sales and do well then it can be a great place to work. If you are in support then there is less respect, recognition, appreciation, and comminication. Support is often overlooked and not included in sales type vents such as vendor sponsored breakfast in the lobby, vendor sponsored lunches for end of quarter, vendor fairs and so on. Senior management does not think as highly of support as they do sales. The pay is ridiculous. Someone who has a single income with children can barely make it with the wages paid for support positions. It has also been sad to see some very good, hard-working people let go in support due to outsourcing to India.

Advice to Senior Management

Stop following the business practice of highest level of service for the lowest possible price. If you value and show that to your employees then they will have more motivation and willingness to stay with the company. Instead to save the company a little money good people are let go and everyone suffers except for the company profit margin. Employees are people, get out of the box!