There are newer employer reviews for arvato AG

 

Solid company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Xbox 360 Customer Support Technicican  in  Kitchener, ON (Canada)
Former Employee - Xbox 360 Customer Support Technicican in Kitchener, ON (Canada)

I worked at arvato AG full-time for more than a year

Pros

I worked with good people. Management was genuinely interested in their employees

Cons

Hours. God help you if you got the graveyard shift.

Advice to ManagementAdvice

Allow more time to recover from bad calls. At the end I burned out because I couldn't take a break or even go to the washroom and I only 5 minutes personal time. Ever

Recommends
Neutral Outlook

67 Other Employee Reviews for arvato AG (View Most Recent)

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  1. 1 person found this helpful  

    Nice experience to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent  in  Potsdam (Germany)
    Former Employee - Call Center Agent in Potsdam (Germany)

    I worked at arvato AG full-time for less than a year

    Pros

    Young group of people, made a lot of friends there and had overall a positive experience. Friendly Management.

    Cons

    Low salary and huge turnover of people (due to the salary most probably).

    Advice to ManagementAdvice

    Make more group activities, some employees feels at time just as an anonymous number, try to let them understand you know who they are. Raise salaries to reduce turnover.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Disappointing Hard Workers need not apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Representative  in  Kitchener, ON (Canada)
    Current Employee - Customer Services Representative in Kitchener, ON (Canada)

    I have been working at arvato AG full-time for more than 3 years

    Pros

    - Benefits Package
    - Open Door Policy so easy access to management
    - extremely tolerant with absenteeism and gaming the system
    - very flexible with scheduling for medical or family needs
    - Employee Purchase Program with some major vendors

    Cons

    - no pay raises
    - pay rate based on position with experience being irrelevant
    - serious lack of communication between the management and entry level staff
    - leadership skills lacking
    - no room for advancement as most departments are very small

    Advice to ManagementAdvice

    Hire some leaders, get better communication between departments and empower people to make decisions as it takes way too long to get even simple things fixed.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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