There are newer employer reviews for e-Dialog

1 person found this helpful  

Good company, great culture, definetly improving

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Burlington, MA
Current Employee - Anonymous Employee in Burlington, MA

I have been working at e-Dialog

Pros

Despite many changes over the past year, e-Dialog has maintained its core values and culture. The people who work here have a lot of energy and passion about what they do. I think now with a solid management team in place, headed up by Simone Barratt who is an eD veteran, the company is really headed in a good direction. Another benefit is being owned by eBay, which provides financial stability and lots of opportunities for career exploration and growth. Not to mention awsome benefits and it looks pretty good on a resume.

Cons

Working through changes in management last year was difficult at times, lack of communication from the top, etc., but I suppose that is typical when acquisitions take place (eD's parent company GSI was acquired by eBay 7/2011). Still trying to figure out how everything will work with eBay, but i'm sure that will come in time.

Advice to ManagementAdvice

Continue the flow of communication from the top down and across companies (GSI & eBay). Communication has improved dramatically over the last 4 months as a result of new management and more integration.

Recommends
Approves of CEO

71 Other Employee Reviews for e-Dialog (View Most Recent)

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  1. 7 people found this helpful  

    Hasn't gotten any better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Manager in Burlington, MA
    Current Employee - Account Manager in Burlington, MA

    I have been working at e-Dialog

    Pros

    Not very many but here are the ones I could think of
    - Free popcorn
    - Cheap candy and soda
    - Simone is good (but she was appointed far too late)

    Cons

    - Dated tools and no one left who knows how to manage them. This is a ticking time bomb.

    - Massive turnover rate
                       Employees are still being fired left and right with very little explanation.
                       People continue to walk out the door - 2 to 4 people every week.

    - No opportunity
                       Ebay is slowly dissolving the company. As they continue their consolidation efforts they pick apart department after department.

    - No clear vision for the road ahead
                        Management has cut off almost all communication with the rest of the company. They keep a shroud of secrecy around their plans going forward. Rumors spreading like wildfire that there is no plan.

    - Lines between departments are clouded
                        There is no longer any clear separation of duties. People pass work around because nobody knows who is responsible for what anymore.
                        Department heads ignore the dysfunction. They are all in cruise control.

    - Extremely long hours with no reward
                        There is an expectation that everyone will pick up the slack of the employees that keep leaving. But no reward for working 50 - 60 hours each week, not even a thank you.
                         Level of effort and quality of work are no longer used to measure worth, now it's all about who you know.

    Advice to ManagementAdvice

    Stop asking kiss up employees and new hires to write good reviews. Just admit that you have no plan and are waiting for Ebay to move the entire platform to their systems and shut down e-Dialog for good.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    e-dialog wants puts its client's first

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Leader in Burlington, MA
    Current Employee - Business Leader in Burlington, MA

    I have been working at e-Dialog

    Pros

    - Very well known brand
    - Some of the smartest people in the space
    - Services centric with an enabling technology
    - Now part of eBay who is already investing more than previous management ever did in both people and technology
    - New leadership team with all the right capabilities

    Cons

    - Need to get the next generation of talent on board to complement current talent
    - Some of the leaders might be driving their part of the car looking in the rear view mirror

    Advice to ManagementAdvice

    Continue to hire world class people and let them do their job.

    Recommends
    No opinion of CEO
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