There are newer employer reviews for eBay Inc.
There are newer employer reviews for eBay Inc.

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Great Experience!

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Team Lead in Burnaby, BC (Canada)
Former Employee - Team Lead in Burnaby, BC (Canada)

I worked at eBay Inc.

Disapproves of CEO
Disapproves of CEO

Pros

The people at eBay were amazing, they made it fun to come in to work. Most times members would be very grateful for the support which made it easier to deal with the angry members. Agents were always eager to learn and in turn I learned a lot from them.

Cons

Members can be very mean spirited and difficult to deal with. There are some people who worked harder than others meaning that sometimes you would have to pick up their slack.

Advice to Management

Stop outsourcing. I've had many interactions with outsourcing partners and in large part they are not fun to deal with - I can only imagine what members experiences are.

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  1. Helpful (1)

    Great Business Idea, and therefore still surviving

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eBay Inc.

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Globally recognized brand;
    No Layoffs
    Work Life balance

    Cons

    NO growth;
    NO recognition;
    Becoming increasingly more beauracratic

    Advice to Management

    Focus on People, that is/could be your biggest strength.

  2. Helpful (3)

    Great benefits but poor upper level management

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSR Level III in Burnaby, BC (Canada)
    Former Employee - CSR Level III in Burnaby, BC (Canada)

    I worked at eBay Inc.

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Great benefits
    - Excellent lower level supervisors
    - Tools that make it easier to help customers quickly
    - Work-life balance

    Cons

    - Unclear directions
    - Too many changes for members on the site
    - Misleading promotions
    - Upper management does not often ask employees who deal with their customers on a regular basis what main issues on the site are
    - Too much outsourcing (while there are some excellent reps in other countries, there are numerous problems with outsourcing phone support. Many members are not able to understand outsourcers or do not feel their concerns are understood by outsourcers)

    Advice to Management

    Pay more attention to the issues that are affecting members on the site by asking employees on the front lines. Do more to educate members on changes to the site and use less fine print.

There are newer employer reviews for eBay Inc.
There are newer employer reviews for eBay Inc.

See Most Recent

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