Pros

The compensation and the atmosphere are excellent with this company! Some of the lower level management are very good. The overall nature of this business is unique and one of a kind!

Cons

TERRIBLE upper management.
A CEO that runs his business based on some poor experience he must have had buying on ebay.
No vision is present in this company. They look to the future and prey. Business does not work that way!
To much outsourcing sending good American jobs overseas while customer service suffers.
This company has a very long history of ignoring the needs of their customers.
The CEO is intentionally making changes to the core business to reduce the customer base. To put more focus on it paypal payment service.

Advice to Senior Management

Go back to your roots and get rid of the entire upper management. Listen to the advice of your customers, who know best! The sad truth is that the only way this company can rebound is to remove John Donahoe from his position. He has done irreversible damage to the company and will continue to do so until someone steps in to stop him. For the sake of the customers, shareholders, and staff I hope this happens soon.