eGain Communications
2.7 of 5 53 reviews
www.egain.com Sunnyvale, CA 500 to 999 Employees

53 Employee Reviews (View Most Recent)

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2 people found this helpful  

Good product, but lacking in sales and marketing

Sales (Former Employee)
Sunnyvale, CA

ProsGood friendly people to work with. Laid back culture. Lots of employees have been there for a long time. Good analyst coverage.

ConsCompany is weak in understanding competition and markets in general. Channels are not strong. Product too complicated to configure.

No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • Senior Management
           
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    • Disapproves of CEO

    4 people found this helpful  

    Interesting Product, Underwhelming Executive Team

    Anonymous Employee (Current Employee)
    Sunnyvale, CA

    I have been working at eGain Communications full-time for more than 3 years


    Pros: Great People, Flexible, Smart product, clean nice office appearance, cross- team cooperation,… Cons: loyalty of longtimers is valued over competence, executive team's bias toward longtimers impede's company's progress and growth, inability of executive team to listen to differing… Advice to Senior Management: remove the is barrier between new employees and longtimers by showing valuing for the new talent… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Approves of CEO

    2 people found this helpful  

    One great product that is without a sales division to support

    Enterprise Account Executive (Former Employee)
    Sunnyvale, CA

    I worked at eGain Communications full-time for less than a year


    Pros: Nice people and a beautiful work space Cons: Terrible sales strategy....they fire good people and retain bad ones....odd. Advice to Senior Management: Don't fire a group before they have had a chance… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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