eGain

  www.egain.com
  www.egain.com
There are newer employer reviews for eGain

2 people found this helpful  

Good product, but lacking in sales and marketing

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales in Sunnyvale, CA
Former Employee - Sales in Sunnyvale, CA

I worked at eGain full-time (more than an year)

Pros

Good friendly people to work with. Laid back culture. Lots of employees have been there for a long time. Good analyst coverage.

Cons

Company is weak in understanding competition and markets in general. Channels are not strong. Product too complicated to configure.

Doesn't Recommend
Neutral Outlook
Approves of CEO

84 Other Employee Reviews for eGain (View Most Recent)

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  1. 5 people found this helpful  

    Interesting Product, Underwhelming Executive Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Current Employee - Anonymous Employee in Sunnyvale, CA

    I have been working at eGain full-time (more than 3 years)

    Pros

    Great People, Flexible, Smart product, clean nice office appearance, cross- team cooperation, extraordiarily small group of talented people working hard to making the company successfull.

    Cons

    loyalty of longtimers is valued over competence, executive team's bias toward longtimers impede's company's progress and growth, inability of executive team to listen to differing views works to the detriment of the company, there is no room for any new thinking, inequitable employee evaluation process. Nepotism is out of control.

    Advice to ManagementAdvice

    remove the is barrier between new employees and longtimers by showing valuing for the new talent that is brought in by new employees. Value all employees. Be fair and honest.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    One great product that is without a sales division to support

    Former Employee - Enterprise Account Executive in Sunnyvale, CA
    Former Employee - Enterprise Account Executive in Sunnyvale, CA

    I worked at eGain full-time (less than an year)

    Pros

    Nice people and a beautiful work space

    Cons

    Terrible sales strategy....they fire good people and retain bad ones....odd.

    Advice to ManagementAdvice

    Don't fire a group before they have had a chance to shine.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
There are newer employer reviews for eGain

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