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Helpful (3)

great opportunity for people looking to gain hands-on experience

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at eGain full-time

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

You'll do a lot of work, have a ton of responsibility, and manage projects other entry-level employees have only dreamed of. You'll grow your resume generously.

Cons

Very low pay. Upper management is unapproachable. Discourages contacting them directly, and insists on working independently versus collaboratively. No opportunity for advancement. No recognition for surpassing goals (they just brush it off as "part of your job" discouraging you to want to succeed again, lowering morale). A LOT of siblings, couples, and other family members work here--hindering creative growth, and preventing a mix of backgrounds to contribute to the bigger picture, thus pigeon-holeing the long-term success of the company. I haven't met anyone at eGain that acknowledged a deadline or followed a timeline.

Advice to Management

Needs more senior level staff to properly mentor entry-level employees. People that are willing to answer questions and not tell their subordinates to "just Google it." Experience is the back bone to success, and newbie employees are only as successful as the people who mentor them.

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  1. Helpful (2)

    Good product, but lacking in sales and marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Sunnyvale, CA
    Former Employee - Sales in Sunnyvale, CA

    I worked at eGain full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good friendly people to work with. Laid back culture. Lots of employees have been there for a long time. Good analyst coverage.

    Cons

    Company is weak in understanding competition and markets in general. Channels are not strong. Product too complicated to configure.


  2. Helpful (5)

    Interesting Product, Underwhelming Executive Team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Current Employee - Anonymous Employee in Sunnyvale, CA

    I have been working at eGain full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great People, Flexible, Smart product, clean nice office appearance, cross- team cooperation, extraordiarily small group of talented people working hard to making the company successfull.

    Cons

    loyalty of longtimers is valued over competence, executive team's bias toward longtimers impede's company's progress and growth, inability of executive team to listen to differing views works to the detriment of the company, there is no room for any new thinking, inequitable employee evaluation process. Nepotism is out of control.

    Advice to Management

    remove the is barrier between new employees and longtimers by showing valuing for the new talent that is brought in by new employees. Value all employees. Be fair and honest.


There are newer employer reviews for eGain
There are newer employer reviews for eGain

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