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1 person found this helpful  

Good working environment, poor working guidelines for projects

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Front End Web Developer  in  Sunnyvale, CA
Current Employee - Front End Web Developer in Sunnyvale, CA

I have been working at eGain full-time for more than 3 years

Pros

Flexible working environment, friendly co-workers, direct access to managers.

Cons

Lack of guidelines for projects, design, and implementation.

Recommends
Approves of CEO

62 Other Employee Reviews for eGain (View Most Recent)

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  1.  

    Probably depends on the department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eGain full-time for more than a year

    Pros

    * HR tries to turn this gloomy, negative environment into a bearable place to work
    * Benefits are good, HR is on top of their tasks and deliver promptly
    * Many nice people
    * Excellent design / graphics department run by a talented and visionary person
    * Intelligent CEO with great experience

    Cons

    * Actual product is behind market needs and the company's vision
    * Work-life balance is very poor, depending on your manager, you will get calls on your cell at 7pm, 8pm, even 9pm and for no urgent reason
    * Time-off policies are clear, but senior management (I don't think this is the case for all departments) makes it tough to approve already earned time off
    * This is only for a specific department, but some senior management wants you like a robot: there on time (threatening to check computer logs, badge scans, and cameras).. and don't even think of walking away from your desk or walking to the kitchen to grab something... but you have to stay late whenever the manager feels like it
    * Can't keep customers or get good reviews / referrals because they are constantly complaining about the product
    * Management in a specific department (not all) will discriminate based on whether you're related to important people, they will swear, yell, speak ill of other coworkers... totally unprofessional.
    * Distrust in the employees with check-up calls to your desk early morning, and if your manager is on travel, throughout the day
    * Professional services department is making a great effort, but the customers seem to complain about upgrades often

    Advice to ManagementAdvice

    * Invest in retaining talented employees more
    * Don't keep the bad eggs jet because they've been there a decade

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Don't even think about it, unless you're Indian or a family-friend referral.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Sunnyvale, CA
    Former Employee - Anonymous Employee in Sunnyvale, CA

    I worked at eGain full-time for more than a year

    Pros

    Work comes to you in waves—sometimes you're so overworked that you can't even eat lunch, while other times you're dying of boredom because you have no work to do & zero communication from your boss.

    Decent suite of products...

    Cons

    This is not the company that you want to come into expecting to see cheerful, optimistic employees. Instead, you are greeted by others who are just as bored with their work as you are. Pay, benefits, and stock options are all very minimal...this is honestly one of the cheapest companies in the Silicon Valley. As one of the other reviewers has suggested, forget it unless you're Indian or a family-friend referral.

    Advice to ManagementAdvice

    Diversify & be more open-minded. Treat your employees better if you want to make the best out of them!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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