58 Employee Reviews (View Most Recent)

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1 person found this helpful  

Great people, lack of trust in those outside of US limits growth

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee  in  Slough, Berkshire, South East England, England (UK)
Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)

I worked at eGain full-time for more than 10 years

Pros

Team camaraderie
Really good group of people to work with
Good UK offices
Flexible working hours

Cons

Don't really care about their workers
You're not getting a free lunch unless you are in sales!
Career progressions limited by not being in the US
CEO controls all, limiting autonomy, company growth. Big brother mentality.
Entrenched middle and upper management means it's hard to get a promotion as everyone senior has been there for 10+ years

Advice to ManagementAdvice

Empower your team with budgets and responsibility and then see how they handle it. Don't assume that those outside of the US are out to cheat you. The market is different and you have to work in a more European manner.

Neutral Outlook
Disapproves of CEO

Other Reviews for eGain

  1.  

    Great Work life Balnace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer- PSO (Fresher)
    Current Employee - Software Engineer- PSO (Fresher)

    I have been working at eGain full-time for less than a year

    Pros

    flat management hierarchy
    very helping senior tech leads
    no work burden

    Cons

    management is not able to distribute work equally among employees

    Advice to ManagementAdvice

    Dont loose good coders !!!!

  2. 1 person found this helpful  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer - II  in  Pune (India)
    Current Employee - Software Engineer - II in Pune (India)

    I have been working at eGain full-time for less than a year

    Pros

    - Work culture is great.
    - Employees are looked after. Management throws in recreational parties/trips once in a while.
    - Casual dress code.
    - Good standards of code maintenance.
    - Employees, no matter how senior, are always approachable and helpful when it comes to work.
    - Flexible timings.
    - Scope for travel, but depends on the Unit.
    - Very less need for overtime. Come on time, leave on time policy.
    - Freedom to write your code your way, like introducing new APIs and opensource code, is allowed, based on need.

    Cons

    - There is a little stress on work timings, but that is not much of a deal breaker.

    Advice to ManagementAdvice

    Keep going. Bring in newer technologies, that'd make the development work more appealing.

    Recommends
    Positive Outlook
    Approves of CEO
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