eGain

  www.egain.com
  www.egain.com
There are newer employer reviews for eGain

1 person found this helpful  

Management Needs new blood

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Mountain View, CA
Current Employee - Anonymous Employee in Mountain View, CA

I have been working at eGain

Pros

Company has very talented people. Some of the employees we had are in top positions at Yahoo, Google, Microsoft.
Environment is good until you run into the politics and management.

Cons

People who have been with the company for a long time are in top positions and basically think in DOS mode.
They feel challenged when someone bright brings in new ideas.
Cronism behind the scenes.

Advice to ManagementAdvice

Company has talented people both in India and around the world. Promote the talented stars and CEO needs to let go of his ego. Fire the incompetent PM's. Maybe they are there to do management's bidding.

Recommends
No opinion of CEO

84 Other Employee Reviews for eGain (View Most Recent)

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  1. 1 person found this helpful  

    Solution Architect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Solution Architect in Chicago, IL
    Current Employee - Solution Architect in Chicago, IL

    I have been working at eGain

    Pros

    Challenging work
    Great People
    Good Product Ideas

    Cons

    Poor leadership
    Buggy Software
    Lack of Structure

    Advice to ManagementAdvice

    Hire a seasoned CEO

    Disapproves of CEO
  2. 4 people found this helpful  

    eGain was doing well until it bought out companies with products outside the scope of its expertise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Current Employee - Anonymous Employee in Sunnyvale, CA

    I have been working at eGain

    Pros

    Smart people, enthusiastic employees, interesting projects, and generous bonuses. Comfortable surroundings with few distractions, and many opportunities to learn new skills and technologies.

    Cons

    Upper management weak, middle management not supervised well. The overall intent of management is good, but they need to improve communications between groups and departments and improve product their line.

    Advice to ManagementAdvice

    Get organized, improve communication, and get more responsive to employee concerns, suggestions, and questions. Be honest: don't say there won't be layoffs and then lay multiple people off at once in a matter of weeks.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for eGain

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