There are newer employer reviews for ecoATM
There are newer employer reviews for ecoATM

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Helpful (1)

Fresh start up, that has some growing pains to work out

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Contractor - Tier I Technical Support in San Diego, CA
Current Contractor - Tier I Technical Support in San Diego, CA

I have been working at ecoATM as a contractor (Less than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Good team that works to pull the weakest up. An extensive training, and then a mentor system that gets new employees use to the machine you work with. A team of individuals that know continue to share ideas and help educate but at the same time understand how to have a laugh. Plus there's free soda, and chips

Cons

Not the highest paid technical support, management seems to be a bit confused, and poor communication between staff and management

Advice to Management

Better communication. And stand by your rules, and employees

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  1. Helpful (4)

    Growing company that is still learning

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent
    Former Employee - Technical Support Agent

    I worked at ecoATM full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Relaxed working environment (casual attire)
    Flexible hours (Operate under Mall hours)
    Comfortable office
    Provide free office snacks (granola bars/cookies etc)
    Decent starting hourly pay $14 dollars an hour (Con - Hired as temp)

    Cons

    A lot of dissatisfied customer calls -
    There were MANY times the kiosk would glitch and eat the customer's phone providing NO MONEY. Obviously this led to many pissed off customers and the only thing we could do for them was have them wait 4-6 weeks to get their phone back (if we were even able to locate it) or send them a check for the minimum quote value which took 2-3 weeks to be shipped.

    No training -
    At times this could be very frustrating because during the morning shifts you work with a 3rd party company (pitney bowes) performing repairs on kiosks remotely. Many times the repair agents DO NOT know what to do so this made the process very frustrating and time consuming.

    Unprofessional Management -
    Besides the office swearing, mainly, there was no sense of urgency for making the customer happy. Many times customers would call asking for the manager to follow up on their missing/eaten phone. Most of the time the manager wouldn't take the call and had us tell the customer he was in a meeting. To the managers defense, there was only one manager leading to work overload.

    Advice to Management

    Being the brilliant idea EcoATM is has led it to be a fast growing company, with that said, there are a lot of things the company needs to improve on. Mostly, they need improvement in engineering to stop kiosk glitches and provide better training for their employees. EcoATM is a company that is in a learning process.


  2. Eletronics Processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Electronics Processor in Los Angeles, CA
    Former Employee - Electronics Processor in Los Angeles, CA

    I worked at ecoATM (More than a year)

    Recommends
    Recommends

    Pros

    Great team to work with, You get access to snacks and beverages, The patio area is a great place to relax and play ping pong, The break room also has a foosball table

    Cons

    Standing all day long. 10 minute breaks.

    Advice to Management

    Let people have chairs.


There are newer employer reviews for ecoATM
There are newer employer reviews for ecoATM

See Most Recent

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