focus pointe global

  www.focuspointeglobal.com
  www.focuspointeglobal.com
There are newer employer reviews for focus pointe global

2 people found this helpful  

The Recruiter experience = Micro-managing!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Marketing Research Recruiter in Philadelphia, PA
Current Employee - Marketing Research Recruiter in Philadelphia, PA

I have been working at focus pointe global full-time (more than an year)

Pros

Flexible schedule (you make your own each month with shifts like 11am-7pm, 12pm-9pm, 5pm-9pm, etc), some nice co-workers (especially if you're college-aged), working on ever-changing focus groups (some more interesting than others) so even if you're bored on one job it will change the next day, or often, the next hour. Also, if you like talking to people you'll like that you are constantly on the phone with random people.

Cons

The definition of micro-managing. If you're a recruiter, you get paid the least, but everything is dumped on you. You literally get reports every day that track every second of your time, and you are supposed to be on the phone for almost the whole shift. If there are minutes between you are asked to account for them, even if you were looking through the database to find the right person to call next, or if you had to go to the bathroom, or sharpen a pencil. (Yes, you have to write in pencil on paper most of the time.) Forget talking to a coworker for a minute or two. If you want any downtime or a relaxed pace you will NOT find it here. They make you work for every cent of that $10/hr, and it drives everyone insane, which is part of the reason the turn over rate is so high.

Also, you are held responsible for quotas of recruits, so even if the virtually collected information is poor or laid out wrong, the client's desires are impossible to meet, or the project managers and people who give you respondents to call screw up, it all falls on you. You will be sent home if you don't make a basic quota, so you can't even count on your $10/hr for the shift if the job is badly constructed.

At the same time, count on constant, undeletable emails from management criticizing and calling out specific examples of dress code issues (though we never see clients at all, only talk on the phone), threats to take the microwave away because it's not clean enough, complaining about people coming back a few minutes late from lunch/break, and criticizing our articulation, and other random things at the whim of a manager who doesn't understand our job.

Absence / Lateness policy: 3 absences per year without getting into trouble, which is especially hard because night shift rotates desks constantly so germs are everywhere (especially since people can't call out), and if you are 6 minutes late, you're late, and this also counts against you for the whole year.

Doesn't Recommend
Neutral Outlook

19 Other Employee Reviews for focus pointe global (View Most Recent)

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  1. 3 people found this helpful  

    Asking for a raise will get you laughed at, no opps for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Representative in Chicago, IL
    Former Employee - Client Service Representative in Chicago, IL

    I worked at focus pointe global part-time (more than an year)

    Pros

    You'll get plenty of free catering after clients are served. The location is nice in downtown Chicago. Scheduling can be flexible if you have kids or are in school, but that is a double edged sword. Schedules are emailed out the Friday as a new week starts, leaving little room to schedule appointments.

    Cons

    Promotions are laughed at- some employees worked there for 2+ years and didn't get overtime, bonuses or promotions- even for jobs well done you got a pat on the back. Several employees were laughed out of the office when asking for a review and raise after 1 year. If you're a part time employee, expect to be worked for long shifts and treated like you're expendable. Also expect a rotating door of managers and directors. You get treated like a waitress but without the tips- expect to do a lot of grunt work for clients, fetching coffee and serving up their dinners...again, with no tips and no perks for going above and beyond for a brand/client that stops in the facility.

    Advice to ManagementAdvice

    Don't ask for exemplary service if you're not willing to reward employees for working overtime, running out for Starbucks in the snow, and asking them to work sporadic hours at the last minute.

    Doesn't Recommend
    Neutral Outlook
  2. 2 people found this helpful  

    Hostess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Phila, PA
    Former Employee - Hostess in Phila, PA

    I worked at focus pointe global full-time (less than an year)

    Pros

    Free food. Great comradery amongst lower lever employees & that's becasue of the dislike for upper managment.

    Cons

    The pay is terrible! 10 dollars a hour. How can one live off of that?? Upper management doesn't see you as a human being. You work 12 hrs days on a regular basis. No recognition for doing a great job!

    Advice to ManagementAdvice

    It really starts from the top and needs to trickle down. The president( L L) needs to change the culture of this organization to make it positive, when this happens the facility directors will feel empowered to commuincate effectively with their staff and to have a "real" open door policy.

    Doesn't Recommend
    Neutral Outlook
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