freightquote.com

www.freightquote.com
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1 person found this helpful  

Meh

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Freight Broker in Lenexa, KS
Current Employee - Freight Broker in Lenexa, KS

I have been working at freightquote.com full-time (less than a year)

Pros

Opportunity to make a very good living. Good starting salary and benefits are competitive with any other medium to large sized company in Kansas City. Mostly young people and I made some good friends at Freightquote. The on the job training is great, and the knowledge acquired can be applied to many other facets of the shipping industry

Cons

This is micro management city, and to the higher ups it's all a game of numbers. You have to call the same people week after week regardless of whether or not they have something to ship. If you don't call a certain account, management can see that and will make sure the account is called. The best way to do this is to call and let it ring, then hang up. It sounds childish but it's the only way to "call" someone multiple times within a week with out pissing them off. Again it's a game of numbers to them. Somewhere in corporate analytics there was probably a slight correlation found between number of calls and revenue, and thus they decided to base their entire business model off that. Also, you're entire sales team can see your daily/monthly numbers (Number of calls, talk time, sales margin). I can understand why they do this (to encourage competition) but it also makes the job more stressful.

Starting out in this job is almost entirely a crap shoot of luck. You are given "Dormant" accounts that haven't shipped with FQ in over 90 days, and they are very hit or miss. Most of them had a problem with FQ in the past because an LTL shipment got screwed up or adjusted for more $$$ or something. So you have to dig through all that crap and listen to old customers yell at you for something you have no idea what they're talking about. Basically, you are expected to clean up someone else's mess from a while back. Management tries and spins this as "You have to find out why they stopped shipping with us!". An of course you're expected to call these account once a week or so, even if they scream at you every time.

Some dormants are a gold mine, but only a handful of people actually get a dormant that will help them meet their quota month after month. The rest are only good for a couple shipments per quarter.

The rest of your accounts come in the form of "Leads". Basically you are cold calling to establish your own customer base. I don't have a problem with this other than the fact that they weren't very honest about this up front, plus most of the leads are fax machines or bad contact information. Many of them are Wal Marts, Lowe's, or Auto Zones. Good luck taking care of their shipping, because chances are they have someone better than a punk broker in Lenexa.

Aside from all the above stuff, the two things that really turned me away from Freighquote are that there is no opportunity for advancement and (in my opinion) no job security. Let me explore both separately:

No Opportunity for Advancement: At first, in training, management tells you that there is TONS! of room for advancement within FQ. Many different career paths!....But this is only partially true. You can go into "Logistics" or "Compliance" or "Customer Service" or something else, but those are all lateral moves AT BEST. If you are an established rep and chose to go into one of these other departments than you will more than likely make less money after commission. And besides, you're still sitting in front of a screen with a headset. Not exactly "moving on up". Good luck even applying for a job outside sales though. It's basically tapping out, and since you probably don't get the job than management will view you as being weak.

No Job Security: In July of 2012 FQ thought it would be a wonderful idea to hire 20+ new sales reps every month for an entire year. This is the "Freight Broker Trainee" program. Would you feel secure if you knew there were twenty more of you coming in the next month? I sure didn't. And good luck getting a job with another department when there are so many people in sales trying to get out. Brokers are a dime a dozen, and if they aren't making the calls and they aren't making the sales than they can kiss they're ass goodbye. Of course this never happened in the Freight Broker Trainee program since everyone knows everyone and is on the same floor, but once everyone gets broken down into different sales "teams" and is in different parts of the new building I suspect more people will get axed than the previous year.

Plus, imagine if the economy were to tank, which is a legitimate possibility. Bad economy = No freight = no sales. No sales = no job.

Freightquote is a good company, and I know what I wrote above is just the nature of the 3PL business and the shipping industry as a whole. It's such a competitive market that in order to stay in business you have to play the numbers game like FQ. Most of the people I met working there are doing well. Some are doing very well and making good commission. FQ taught me a lot about the shipping industry, which in my current industry is valuable information, but it also taught me more about myself. I learned that i suck at sales and that this type of job is not for me. FQ is better with out me and I'm better with out FQ.

Recommends
Neutral Outlook
No opinion of CEO

105 Other Employee Reviews for freightquote.com (View Most Recent)

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  1.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at freightquote.com full-time

    Pros

    Great place to gain job experience right out of college with good salary and pay.

    Cons

    There are some reps who will go behind your back. Very competitive sales environment.

    Advice to ManagementAdvice

    More teamwork between operations and sales.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    This is a profit-machine, not a company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO

    I worked at freightquote.com full-time (more than a year)

    Pros

    Opportunity to make decent money, normal office hours, most employees are decent people.

    Cons

    This place is a profit machine. They do not care about their employees, and lay off about 30-40 per month (I worked there and had access to the termination logs). Everything is monitored by computer software and management. You are being watched at all times. If you have a bad week numbers-wise, you are gone. As well, we used to get 15-minute breaks twice a day. As the salaried employees began to abuse this, the company eliminated all breaks except lunch, instead of punishing those who were taking advantage.

    Advice to ManagementAdvice

    Act like you give a crap about employees. Give them a little room to work rather than having everything be about numbers. Also, when you move to the MO side of KC, know that according to MO law, workers are required to be given two 15-minute breaks per day.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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