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Helpful (4)

Along for the ride

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Contractor - Senior Customer Service Representative in Cedar Rapids, IA
Current Contractor - Senior Customer Service Representative in Cedar Rapids, IA

I have been working at hibu as a contractor (Less than a year)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

The staff and supervising managers are genuine and kind.

Cons

The phrase, "fast paced ever-changing environment" applied primarily to the rules, process changes, and what department is responsible for what action. The company is in great flux and it shows both internally and externally. The general census of the staff is that each customer is important but the processes tend to prevent the product being delivered exactly as described.

Advice to Management

Keep shooting for the horizon and you'll get through the rough sea.

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  1. Helpful (1)

    Business Development Account Executi

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Account Executive
    Current Employee - Business Development Account Executive

    I have been working at hibu full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    I love the people I work with.

    Cons

    This company is going down the tubes. They hire just anyone and promise the world.


  2. Helpful (4)

    Not an experience I would repeat

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director

    I have been working at hibu full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I can't think of anything substantial

    Cons

    hibu is a very poorly run company. The company does not have a plan or a strategy. It has a very poor product in the market place, one that does not stand up to much smaller competitors. The sale team is poorly trained, using techniques that decades out of date. The technology team is incompetent, clearly waterfall and demonstrates an inability to function delivering almost no value with delivery cycles that are into the months. The operations team operates like an old telco and pays little heed to customers. The product team is leaderless and directionless.

    Advice to Management

    Admit you do not know what you are doing and sell the company for cash.


There are newer employer reviews for hibu
There are newer employer reviews for hibu

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