There are newer employer reviews for hibu

4 people found this helpful

Along for the ride

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Contractor - Senior Customer Service Representative in Cedar Rapids, IA
Current Contractor - Senior Customer Service Representative in Cedar Rapids, IA

I have been working at hibu as a contractor (less than a year)

Pros

The staff and supervising managers are genuine and kind.

Cons

The phrase, "fast paced ever-changing environment" applied primarily to the rules, process changes, and what department is responsible for what action. The company is in great flux and it shows both internally and externally. The general census of the staff is that each customer is important but the processes tend to prevent the product being delivered exactly as described.

Advice to ManagementAdvice

Keep shooting for the horizon and you'll get through the rough sea.

Doesn't Recommend
Negative Outlook
No opinion of CEO
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  1. 3 people found this helpful

    Could have been great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Website Editor in King of Prussia, PA
    Former Employee - Quality Assurance Website Editor in King of Prussia, PA

    I worked at hibu full-time (less than a year)

    Pros

    The night shift environment was very relaxed and I was able to work at my own pace as long as I met the daily production quota by the end of the night. The pay was good for an entry-level position, and I gained valuable experience.

    Cons

    The lack of communication between departments was really frustrating. No one ever seemed to know exactly what to do. If you asked someone for the "official" way of doing things, they would shrug and tell you how they would do it. Stricter guidelines and better communication would have solved many issues.

    Advice to ManagementAdvice

    The company is constantly telling employees that they want high quality products, yet they don't provide the proper tools to make this work. As a Quality Assurance Website Editor, I had to read over website copy that had been outsourced, and most times it felt like I was reading something a high school student wrote. Quantity is more important to management than quality, and it's frustrating because the product could be improved with better communication between departments and more time dedicated to getting things done right the first time. Sales reps either provide too much or too little information to build a website, and then they complain in emails to the web building team that the customer is upset because the site is nothing like they wanted. That's what happens when you have 4+ people contributing to a website whose only motivation is to work quickly and get the job out of their queue. This company could have been great, but too much emphasis is put on numbers instead of realistic ways to improve.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful

    A Company of Over Promise and Under Deliver! Take care of the good and reliable employees or they will leave you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Consultant
    Former Employee - Client Services Consultant

    I worked at hibu full-time (more than 10 years)

    Pros

    Building relationships/partnerships with clients. Providing a multi-media suite of both online and offline marketing tools to help SMB's grow there business. Company is trying to make positive changes to help company image, reps and management. If you can maintain a positive attitude,keep to yourself, work extra hours to take care of every client beyond the sale you will do ok.

    Cons

    Ongoing changes and services to keep up with the times are sometimes rolled out in a very disorganized manner. Most of the newer digital online marketing products sold to clients are outsourced and clients are not getting what they have paid for. For others the Management style was based on fear and Micro Managing. Huge turnover. Reps who were doing there job well and exceeding expectations treated the same as others who were not. Reps spending to much time trying to put out fires from outsourced products when reps should be out in the field meeting Business Owners. Revenue accounts with long term relationships from top reps(some over 10 years) given away to new reps.

    Advice to ManagementAdvice

    Get back to taking caring of the client and building a relationship/partnership with client. The rewards for this and referrals gained will be priceless. Manage in a motivate style individually based on personality traits of reps. More in depth interviewing and hiring process to hire more qualified employees who are passionate about people. Pay attention to the Good Employees who have been through it all with you (good, bad and ugly) for over 10 years as Top Employee. IF YOU DON"T, THEY WILL LEAVE YOU!

    No opinion of CEO
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