There are newer employer reviews for inContact
There are newer employer reviews for inContact

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Good company with emerging prospects in the telephony saas space

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at inContact

Recommends
No opinion of CEO
Recommends
No opinion of CEO

Pros

Good middle management backed up by fairly competent upper management. Progressive culture that puts an emphasis on employee well-being. Fairly competitive pay with a decent track for career and professional growth.

Cons

The rush to get products to market results in some haphazard solutions that are rarely if ever refactored to make a more cohesive integrated product. In the long run, this will hurt the product offering, and correspondingly the value of the company.

Advice to Management

Please put less emphasis on rushing product out the door in favor of better research and development. Also please consider being more generous with stock options.

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  1. Good place to work - can become great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at inContact full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great technology, great solutions to offer customers. Great people to work with - as in, some of the best I've ever worked with. Always work hard, and try to help each other in spite of the constant busy-ness. Selling a ton. Beating the competition.

    Cons

    Up until now, the company strategy has been unclear - trying to grow a certain % or achieving a certain revenue number is not exactly the vision/strategy that can inspire greatness. A lot of growing pains. Small company trying to grow up in processes, practices and approach - it can be a painful evolution. We will get there, but it takes time and patience to get there. Company executives need to be more willing to stay the course, and not veer off for the latest/greatest shiny object.


  2. Good company, poor training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Implementation Manager I in West Jordan, UT
    Former Employee - Associate Implementation Manager I in West Jordan, UT

    I worked at inContact full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The people at inContact are fun and friendly. The company has great values and a clear vision. They have a variety of solid product offerings.

    Cons

    Training program is lacking in quality, product knowledge, and experience. Because of the gaps and pitfalls in the training program the learning curve is extremely steep.

    Advice to Management

    Update the training program. Change your focus from speeding up the training to providing a higher quality training plan that eases employees into each product offerings. Get rid of the sink or swim mentality. More support with a quality training program will equal a more efficient learning cure and employee retention.


There are newer employer reviews for inContact
There are newer employer reviews for inContact

See Most Recent

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