iomart

  www.iomart.com
  www.iomart.com
There are newer employer reviews for iomart

 

A race to get out!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Support Agent in Glasgow, Scotland (UK)
Former Employee - Support Agent in Glasgow, Scotland (UK)

I worked at iomart full-time (less than an year)

Pros

Support Team generally left to work things out, work well together and generally very few issues between the team. Good people to work with. Wide skill sets and always someone you can go to for help with an issue.

Cons

Management don't seem to talk to one another. No organization or planning. You are expendable, sit up and shut up attitude. If you're not in there sales team, you're not worth hanging on to. Low pay, no work/life balance. Company lacks morals. Spend half your day advising customers that they can't have payments refunded. Generally no motivation to actually support the company. Hired under the impression you support a single company, find out you are supporting 5. Within 2 months they had brought in another 2 companies, within 4 months another 2 had been bought. Same support team, same size now supporting around 9 separate companies with no salary or incentice increase.

Advice to ManagementAdvice

Realize how good a Support Team there is in the Maryhill office. They fix the screw ups of the sales team on a daily basis. Provide incentives, try and hold on to staff rather than hiring the next cheapest option. Attempt to comply with employer law. Aim for some customer retention, take a look at the company morals.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

10 Other Employee Reviews for iomart (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    It's just about OK - but could be much better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer
    Former Employee - Systems Engineer

    I worked at iomart full-time (more than 3 years)

    Pros

    Great opportunity to work on a wide range of technologies and build experience on enterprise level equipment. If your in the correct position you can control your own work flow day-to-day, but this isn't always possible for everyone.
    External training and exams available, and as long as you can justify a business benefit you can choose a course/exam you'd like to do and the costs will be covered for you.
    Salaries can be fair (but not always).

    Cons

    Little in the way of reward or appreciation for doing a good job. You need to be able to motivate yourself and keep yourself on track. Unless you can get yourself in a position where you can control your own work flow it can be rather depressing. The mentality of people who've been there a long time can be quite demotivating.
    Lack of project management and bad communications across levels of the company can lead to greatly annoying situations which could be easily avoided.
    Watching others getting away with avoiding work with no recourse simply reinforces peoples dissatisfaction.

    Advice to ManagementAdvice

    Invest in your staff. Reward all of them (not just the beloved sales team) for keeping the company growing. The directors need to treat the managers as they want their staff to be treated. If the managers are not reviewed, rewarded and exemplified, they will not do the same to their teams. Just tell people when they do well, and then tell others! Make it worth their while to do good.

    Positive Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Report Card reads, Good, could do better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)

    I have been working at iomart

    Pros

    iomart is a challenging, interesting, evolving company seeking to be the market leader for internet hosting. The people working for iomart make it a special place to work.

    Cons

    Its not a bad company to work for, all it needs to do is be more open with the people who work for them. They need to improve communication between staff and management.

    Advice to ManagementAdvice

    iomart is a machine that depends on all functions working collectively to be succesful. Oiling one part and not appreciating the other parts leads to machine failures. It is important that you demonstarte that you do appreciate the work carried out by all parts.

    Recommends
    Approves of CEO
There are newer employer reviews for iomart

Work at iomart? Share Your Experiences

iomart

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.