kgb
2.5 of 5 55 reviews
www.kgb.com New York, NY 1000 to 5000 Employees

55 Employee Reviews (View Most Recent)

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2 people found this helpful  

Great when it started, horrible when it was over.

Anonymous Employee (Former Employee)

ProsWork from home.
Great people to work with.
Easy hours.
Much camaraderie.
In the beginning felt like we were a family all working together.
Interesting view of US citizens interests.

ConsToo little pay for the expectation of completed work - no increase after annual review.
What was expected continually changed and responsibility became greater with no hope for pay increase.
More and more agents became outsourced from Philippines - too much of a culture difference to ever make this work
US employees being laid off and replaced by Filipino employees gave a sinking ship atmosphere.

Advice to Senior ManagementAcknowledge there are some jobs that can be outsourced - this is not one of them. Too much cultural difference exists that cannot be taught to foreigners. This business is doomed to fail at the rate it is going. The "question answering" business was a great idea, and as records show, started off great. The moment the answers were provided by non Americans problems developed that could not be overcome. Very sad to see how quickly a business could fail from poor decisions.

No, I would not recommend this company to a friend

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    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
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    • Disapproves of CEO

    3 people found this helpful  

    pretenting to be a social buying company

    Business Development Management (Current Employee)
    London, England (UK)

    I have been working at kgb


    Pros: growth market in a fast paced enviroment strong brand simple service /… Cons: everything is done on a tight budget marketing budgets are tiny in comparison UK management team are all… Advice to Senior Management: speculate to accumulate! the low risk strategy will be to… No, I would not recommend this company to a friend More
    • Work/Life Balance
           
    • Senior Management
           
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    • No Opinion of CEO

    2 people found this helpful  

    if you're desperate...

    Special Agent (Current Employee)

    I have been working at kgb


    Pros: - If you're really desperate for a few bucks, it can help out. - If you're okay with sitting on the computer constantly, and are… Cons: - Terrible pay. You get 10 cents per 'researched' answer. With the way things are going now, you can expect to earn, if working diligently,… Advice to Senior Management: Encourage the worker bees who do a good job. We work our butts off for far under minimum wage, and get nothing but a few… No, I would not recommend this company to a friend More
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