teleNetwork

www.telenetwork.com
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There are newer employer reviews for teleNetwork

1 person found this helpful  

Good Place to Start

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Support Representative in San Marcos, TX
Former Employee - Technical Support Representative in San Marcos, TX

I worked at teleNetwork full-time (more than a year)

Pros

Good Training and place to start. Had a great team leader. Can pick and choose your own hours each week. Incentives for consistently getting to work on time.

Cons

Co-workers don't hold enthusiasm or work ethic after a few weeks. Point system for being late and earning raises needs much work.

Recommends
Neutral Outlook
Approves of CEO

153 Other Employee Reviews for teleNetwork (View Most Recent)

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  1.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Representative in San Marcos, TX
    Current Employee - Tech Support Representative in San Marcos, TX

    I have been working at teleNetwork full-time (less than a year)

    Pros

    - Work from home
    - No commuting
    - Professional wiki
    - Lots of info

    Cons

    - Fast paced
    - Lots of information
    - Stressful in some situations
    - Lots of info

    Advice to ManagementAdvice

    Spend more time training and help members get more familiarize with the the tools hands on before actually dispatching. Thought it was fast paced. Management needs more work.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great for college kids, people that need to telecommute

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in San Antonio, TX
    Former Employee - Technical Support Representative in San Antonio, TX

    I worked at teleNetwork full-time (more than a year)

    Pros

    Working at home is okay
    Hours can be had, if needed
    For some contracts, commissions can be had for upsales
    People are generally helpful and friendly
    After a few months of doing it, the job is so braindead simple that you can get away with listening to music or playing video games on a console or on another computer while you do your work.

    Cons

    They don't know what they're doing sometimes and employees get blame for the company's hardware issues
    Some of the management was hired from nepotism and other unethical favoritism (dating or marrying someone related to the owner or a manager)
    Metrics are what your pay is based on, not performance, competence and experience. IE: crappy callers means poor pay
    Some managers and supervisors are far too solicitous insofar as things they shouldn't be concerned with (personal life)
    Other managers and supervisors, a few, are bullies
    The amount of opportunity for advancement is okay for college kids with people with no alternative
    After a few months of doing it, the job is so braindead simple that you can get away with listening to music or playing video games on a console or on another computer while you do your work. There's no incentive not to, especially regarding hourly pay and advancement. None at all.
    If you upset a supervisor or manager off they'll give you a very messed up shift or use some other petty tactic, 4 hours in the morning and 4 at night. It's terrible and a clear effort to try your desire to work there.

    Advice to ManagementAdvice

    Give your employees better pay, stop hiring people related to you for positions that pay better than the people actually busting their ass for you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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