There are newer employer reviews for tw telecom

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Headed in the wrong direction

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Denver, CO
Current Employee - Anonymous Employee in Denver, CO

I have been working at tw telecom full-time (more than 10 years)

Pros

Great co-workers, the vast majority of the people there are willing to go the extra mile to assist one-another, whether they are within your own department or across functional lines. Good workplace-family balance in most departments and situations.

Cons

Little chance for advancement even for long-time employees unless they are connected in some way. Management in recent years has taken a turn for the worse; after the company pledged to have "the right people in the right jobs", there are managers that have no business being an any type of leadership position. "Bullying" type management has become prevalant, especially in operations/operations support with the apparent encouragement of upper management. If you become a target, all you can do is try to get out of the department but by that point it is usually too late.

Advice to ManagementAdvice

Stop ignoring repeated reports of poor/abusive management. Most view that HR exists to keep the company from being sued, but there are some very bad elements that are causing tw twelecom from being more productive due to the cost of turn-over, poor management practices, sick leave and general incompetence. Stop encouraging departments from using a bell curve mentality in evaluating employees, it does not always fit and in non-metrics driven departments it is completely unfair.

Doesn't Recommend
Negative Outlook
No opinion of CEO

130 Other Employee Reviews for tw telecom (View Most Recent)

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  1.  

    Good Solid employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Aurora, CO
    Current Employee - Anonymous Employee in Aurora, CO

    I have been working at tw telecom full-time (more than 3 years)

    Pros

    -solid and conservative approach results in very little layoffs, not too much schizoid telecom behavior, no running off chasing shiny objects and wasting a lot of time and resources, etc
    -decent average pay, middle of the road for most jobs/roles
    -very smart about expansion and investment
    -benefits (other than healthcare below) are reasonable, as are bonuses
    -make good attempts at recognition of jobs well done, tenure, etc.
    -increasingly forward looking and thinking regarding sales, marketing, product, expansion strategy
    -surprisingly generous with work/life balance for a telecom company, but may depend on the department you are in

    Cons

    -not a lot of chance to advance fast, everyone just sticks around, good or bad; poor performance seldom called out or carries consequences, especially in operations and IT
    -lousy and below industry standard health care plan (Cigna) with lots of hoops to jump through, death by papercuts constantly getting little bills here and there
    -mostly homegrown systems and IT leads to a lot of quirks and silly rules to navigate for all orgs
    -conservative approach also means the sale and new development, capabilties are slow and cumbersome
    -suffers from same malady as most telecom: ops and IT always have everything "hard", nothing shoudl change, this is the way we've always done it. manifests as slow movement on many fronts.

    Advice to ManagementAdvice

    -if we want to grow fast, take more chances and invest more in onnet expansion, acquisition of national fiber routes and assets, and product capabilities. Spend money to make money
    -if an organization is failing to meet their obligations and targets, they need to be shaken up, removed, or punished. That goes for those well outside of sales

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good work/life balance and great leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Minneapolis, MN
    Current Employee - Sales Executive in Minneapolis, MN

    I have been working at tw telecom full-time (more than 3 years)

    Pros

    Great for people who like to work hard in an environment that encourages investing capital wisely to accomodate customers.

    Cons

    You will create your own if you are that type of person at any company.

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
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